Lead Medical Assistant

Department: Chinese Hospital Clinics | Health Clinics | Full Time – Non Exempt

About the role

The Lead Medical Assistant is a multi-skilled professional and a valuable asset to a physician. They are an integral part of the healthcare team assisting in patient care management. The Lead will supervise the overall performance of the Medical Assistants of the office.

Responsibilities

• Oversees the performance of clinic MAs and front staff at the assigned location
• Assists with quality improvement projects and ensures survey readiness
• Serves as the Cerner EHR super-user
• Serves as the point of contact and reports directly to clinic manager and clinic director
• Performs all MA duties including:
  • Obtains patient vitals, home medication list, past medical, social, and family histories on EHR
  • Administers vaccinations and injections and maintains immunization records on CAIR
  • Assists clinicians with minor procedures
  • Answers telephones, schedules patients, and coordinates patient treatment plan referrals
  • Performs insurance verification and eligibility checks
  • Facilitates the full patient experience from check-in to check-out
• Flexibility to work on some weekends
• Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics
• Attends, actively participates and completes in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials
• Provides excellent customer service and shows compassion to all patients, visitors and co-workers; seeks feedback to ensure all needs are met
• Keeps manager and team informed of progress, problems, development and plans; interacts positively with co-workers
• Accepts and performs other duties as assigned

Values / Core Competencies

• Integrity – We adhere to a code of values and make commitments that contribute to the welfare of our community.
• Respect – We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients.
• Empowerment – We are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
• Teamwork – We believe that quality, cost effective, compassionate care can only be provided through teamwork. We work for the good of the team, are accountable for the results of the team and together share our successes or failures.
• Accountability – We accept personal responsibility for our actions and take ownership of our results. We recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
• Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We encourage others to try new ideas and measure and recognize results.
• Community Collaboration and Benefit – We will collaborate within the limits of our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay.
• Prudent Use of Resources – We will use and maintain our assets and resources prudently to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities.

Requirements

• 1 year of medical assistant experience in the outpatient clinic setting
• Current certification in Medical Assistant and CPR/Basic Life Support
• Strong verbal and written communication skills
• Demonstrate leadership qualities (ability to lead a team of 3-10 staff)
• Ability to work independently and in a team environment
• Knowledge of Medical Terminology including medications
• Fluent in English and Chinese (Cantonese and/or Mandarin)
• Knowledge of community resources and cultural sensitivity (preferred)
• Computer proficiency (Cerner EHR and Excel knowledge a plus)

Physical Requirements

• Regularly required to sit, stand, walk, talk and/or listen
• Uses hands to do computer work, write reports, set up/clean/store equipment, and provide clerical support
• Frequent phone use
• Good vision to read schedules and enter accurate data
• Good general health and emotional stability to carry out duties
• Able to lift up to 30 pounds
• Use proper body mechanics when handling equipment
• Standing, walking, and moving 50% of the day

Pay

Starting at $28.45–$42.63 hourly. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.