Lead Medical Assistant

About the role

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Responsibilities

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications

Education

• High School Diploma or Equivalent required
• Experience in lieu of a degree: not accepted

Licenses & Credentials

• Certified Medical Assistant - Data Conversion - Various Issuers required
• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience

• Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks — 3-5 years required

Knowledge, Skills & Abilities

• Strong leadership and team management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
• Excellent interpersonal and communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Physical Requirements

• Standing: Frequently (34-66%)
• Walking: Frequently (34-66%)
• Sitting: Occasionally (3-33%)
• Lifting: Frequently (34-66%) — 35lbs+ (with assisted device)
• Carrying: Frequently (34-66%) — 20lbs - 35lbs
• Pushing: Occasionally (3-33%)
• Pulling: Occasionally (3-33%)
• Climbing: Rarely (Less than 2%)
• Balancing: Frequently (34-66%)
• Stooping: Occasionally (3-33%)
• Kneeling: Occasionally (3-33%)
• Crouching: Occasionally (3-33%)
• Crawling: Rarely (Less than 2%)
• Reaching: Frequently (34-66%)
• Gross Manipulation (Handling): Frequently (34-66%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Remote Type: Onsite
• Work Location: 60 Fenwood Road

Pay

• Pay Range: $24.25 - $27.71/Hourly
• Grade: 4

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.