Lead Medical Assistant

About the role

At AFC Urgent Care Brockton, we believe great urgent care starts with a great team. We're looking for an experienced Lead Medical Assistant to set the standard on the clinical floor: someone who is as strong at teaching and organizing as they are at patient care, and who takes pride in a clinic that runs smoothly for patients and staff alike.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.

Responsibilities

• Lead our medical assistant team day to day: set MA assignments, keep patient flow moving, and adjust coverage for call-outs with the Practice Manager
• Train and precept new MAs and co-op students, help interview and onboard new hires, and serve as the go-to resource for clinical workflows
• Room patients and obtain vitals, medical history, and reason for visit
• Perform point-of-care testing, phlebotomy, EKGs, injections and immunizations, wound care, and splinting, and assist providers with procedures
• Perform drug screen collections and support our occupational medicine services, including DOT physicals
• Run lab quality controls and keep daily logs and checklists current (temperatures, QC, equipment checks, expiration dates) so the clinic is always inspection-ready
• Keep exam rooms, supplies, and inventory stocked and organized
• Partner with the Practice Manager and Medical Director on onboarding, compliance training, and quality improvement

Requirements

• Current medical assistant certification (CCMA, CMA, or RMA)
• BLS certification
• 3+ years of medical assistant experience, ideally in urgent care or another fast-paced clinical setting
• Experience leading, training, or precepting other medical assistants
• Prior AFC experience strongly preferred; Experity EMR experience a plus
• DOT specimen collector certification a plus
• Bilingual a plus (Haitian Creole, Cape Verdean Creole, Portuguese, or Spanish)
• Calm under pressure, highly organized, and a clear, kind communicator with patients and coworkers

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Pay

$27.00 - $31.00 per hour