Lead Massage Therapist

Park City, UT | Full-time | F&B/Retail – Spa & Wellness

About the role

Pay Rate: 28% Commission, Auto Gratuity of 20% (Per Service) plus hourly rate of $8.50. $19.00/hour while doing Lead work. The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City!

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Support the leadership standard in the spa and provide outstanding customer service to guests and fellow team members.
• Function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area, and support the spa director with various projects.
• Maintain quality control with service protocol, assist with product cost containment, and inventory ordering.
• Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude.
• Demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.
• Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible.
• Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail.
• Maintain confidentiality in all personnel matters.
• Maintain a positive attitude and contribute toward a quality work environment.
• Facilitate understanding, appreciation, and compliance with all health and sanitation laws and rules.
• Oversee training and development of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service.
• Stay abreast of emerging products, treatments, and trends in the Spa industry.
• Be flexible with schedule to accommodate emergencies that may arise.
• Oversee the scheduling of guest appointments and massage therapist schedules as needed, including shift coverage for vacations and day-of emergency coverage.
• Balance the massage therapist’s schedules before pre-shift of each shift.
• Meet one-on-one with massage therapists to discuss goals, concerns, and to touch base.
• Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed.
• Track inventory and place orders in a timely manner to keep the department stocked with all products needed.
• Learn ordering, payroll, and other managerial duties necessary if the manager is unavailable.
• Act as Manager on Duty when the manager is not in the spa.

Requirements

• 1-year experience in a spa environment.
• Massage Therapist license as required by the Department of Professional Licensing.
• Retail/business understanding, including time management, self-motivation, conflict resolution, and problem-solving abilities.
• Strong organizational skills and basic computer skills.
• Professional appearance and demeanor.
• Commitment to quality customer service.
• Full-time, flexible schedule is necessary with workdays determined by business needs.
• Willingness to commit to 10 hours per week performing lead duties.
• Excellent attendance is required.
• Must be a team player, detail-oriented, and able to multi-task.
• Ability to communicate in high-stress situations.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact
• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard, and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 Meals in Team Member Breakroom

Pay

$19.00/hour while doing Lead work, plus $8.50/hour base pay, 28% commission, and auto gratuity of 20% per service.