Lead Maintenance Technician - Multifamily

Position Summary

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well‑maintained living environment for residents, visitors, and staff. This role preserves property value, enhances resident satisfaction, proactively anticipates and resolves issues, implements preventative maintenance, and trains and mentors all maintenance personnel to provide strong operational support and consistent, high‑quality service delivery.

Key Responsibilities

• Operational Oversight
  • Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
  • Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
  • Identify and label all utility cut‑offs and sewer cleanouts; maintain corresponding property maps.
  • Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
• Leadership & Training
  • Train and mentor maintenance assistants and team members, promoting a “safety‑first” culture.
  • Conduct regular safety meetings and ensure team‑wide compliance with HAZCOM standards and regulations.
  • Approve and delegate service requests, oversee completion, and provide hands‑on support when needed.
  • Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Maintenance Coordination
  • Establish and manage systems for prompt resident service, aiming to complete work orders within 24 hours when possible.
  • Schedule on‑call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
  • Perform and schedule preventative maintenance for all equipment and common areas.
  • Coordinate with external vendors as needed and ensure all maintenance work meets company standards.
• Resident Relations
  • Promote exceptional customer service and ensure timely response to resident concerns and service requests.
  • Conduct move‑in/move‑out inspections and review notices to vacate to improve retention efforts.
  • Maintain high resident satisfaction and implement initiatives to foster a sense of community.
• Compliance & Reporting
  • Maintain complete and accurate records for leases, inspections, renewals, and permits.
  • Submit weekly and monthly reports to the corporate office and participate in corporate management meetings.
  • Ensure the property remains in compliance with licensing and safety regulations.

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field.
• Ability to travel and manage two properties (121 units total) – Arbors of Mineola and Settler’s Trail.
• Proven leadership and organizational skills with the ability to manage staff and daily operations effectively.
• Strong understanding of state lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software (e.g., OneSite and/or Yardi) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills.
• Ability to multitask and adapt in a fast‑paced, deadline‑driven environment.
• Required CPO & HVAC certifications.
• Availability to work 40 hours per week, including weekends as needed, and participate in a rotating on‑call schedule for emergencies.

Work Environment & Physical Demands

This is a full‑time, on‑site position at the assigned apartment community. Work is primarily indoors but includes frequent outdoor tasks in all weather conditions. The role requires frequent physical activity, including being on your feet for the majority of the time (66 %–100 %).

• Physical Requirements
  • Bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision.
  • Writing tasks such as inventory and maintenance reporting.
• Vision & Hearing Requirements
  • Constant need to read manuals, caution labels, and complete written documentation accurately.
  • Ability to see small details and observe surroundings both up close and at a distance.
  • Frequent listening skills to diagnose repairs and respond to staff, vendors, and residents.
  • Clear verbal communication with team members and residents.
• Driving & Travel Requirements
  • Frequent use of personal transportation to pick up supplies or respond to service calls.
  • Availability for after‑hours “on‑call” rotations and occasional emergency travel to property sites.
  • Valid driver’s license and current auto insurance coverage.
  • Occasional pickups or deliveries to and from the corporate office as needed.

Schedule

Full‑time (40 hours per week) with occasional weekend staffing and emergencies. Participation in a rotating on‑call schedule for after‑hours emergencies is required.

Benefits

• Low‑cost health, dental, and vision insurance; life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity).
• Employee Assistance Program.
• Financial planning resources and employer‑matched 401(k) plan.
• PTO & sick time, paid holidays, birthday leave, and work‑anniversary leave.
• Opportunities for professional growth and development within a supportive, people‑first culture.