Lead Maintenance Technician - (Multi-Family)

About the role

The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction.

Responsibilities

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more
• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds
• Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property
• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses
• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible
• Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager
• Perform and schedule preventative maintenance for all equipment and common areas
• Cook up and coordinate with external vendors when needed and ensure all maintenance work is done to company standards
• Promote exceptional customer service and ensure timely response to resident concerns and service requests
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts
• Maintain high resident satisfaction and implement initiatives to foster a sense of community
• Maintain complete and accurate records for leases, inspections, renewals, and permits
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings
• Ensure property remains in compliance with licensing and safety regulations

Qualifications

• Minimum 3 years of experience in multifamily property maintenance or a related field required
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code
• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff
• Able to multitask and adapt in a fast-paced, deadline-driven environment
• Required CPO & HVAC certifications
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies

Physical Requirements

• Frequent physical activity, including being on your feet for the majority of the time (66%–100%)
• Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision
• Writing tasks such as inventory and maintenance reporting are also required
• Constant need to read manuals, caution labels, and complete written documentation accurately
• Frequent listening skills to diagnose repairs and respond to staff, vendors, and residents
• Requires working in awkward positions or tight spaces during equipment servicing
• Requires working in varying physical and environmental conditions throughout the workday