Lead Maintenance Technician

About the Role

Responsible for completing general inspections, service requests, apartment turns, general maintenance repairs throughout the property, and pool care as directed by the Maintenance Supervisor and Property Manager.

Responsibilities

• Completes assigned service requests within 48 hours.
• Organizes and completes work orders based on priority (emergency vs. non-emergency).
• Ensures parts and equipment required for service requests are available prior to arriving at the resident’s home.
• Demonstrates and maintains competency in plumbing, heating and cooling systems, pool care and maintenance, painting, and small appliance repair.
• Troubleshoots and repairs HVAC, plumbing, appliances, swimming pools, painting, electrical, irrigation systems, and carpentry.
• Maintains electrical systems, lighting, plumbing, and performs minor building improvements.
• Handles maintenance of roofs, fixture replacements, floor installation, and ceiling tile replacements.
• Ensures apartment "turns" are completed on or before the day prior to the scheduled move-in date.
• Delivers apartment turns that meet or exceed company standards.
• Reduces utility costs by following the Utility and Energy Conservation section of the Policies and Procedure Manual.
• Inspects, maintains, and repairs all company vehicles, power equipment, and hand tools.
• Responds to all emergency calls within fifteen minutes when working on-call.
• Maintains the property’s curb appeal and general cleanliness of common areas.
• Meets or exceeds monthly goals set by the Maintenance Supervisor and Property Manager.
• Adheres to the Policies and Procedures Manual, Fair Housing Laws, OSHA, and Safety Manual standards.
• Reports safety violations to the Maintenance Supervisor and/or Property Manager.

Requirements

Communication

• Maintains continuous and detailed daily communication with the Maintenance Supervisor regarding property maintenance, safety, compliance, curb appeal, work orders, turns, resident concerns, and vendor performance.
• Communicates effectively and positively with residents to enhance customer satisfaction and increase retention.
• Reports accurate information to the Maintenance Supervisor in a timely manner.
• Communicates messages, ideas, and concerns clearly to the Maintenance Supervisor and Property Manager.

Customer Service

• Maintains open, honest, and timely communication with residents regarding maintenance requests and property concerns.
• Ensures all communicated commitments with residents are fulfilled and appropriate follow-up communication is provided.

Education and Experience

• High school diploma or equivalent.
• Minimum of 3 years of residential property maintenance or equivalent experience.
• HVAC, EPA, and OSHA certificates preferred.

Physical and Location Requirements

• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing.
• Ability to identify and distinguish color.
• Sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; climb stairs; stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements.
• Ability to lift, carry, push, and/or pull moderate to heavy amounts of weight (up to 30 pounds at times).
• Operate assigned equipment and vehicles.
• Reliable means of transportation, valid Arizona driver’s license, and clean driving record with personal auto insurance.
• Flexible schedule—must be able to work weekdays, evenings, weekends, and some holidays.
• Willingness and ability to occasionally travel, including working at other property locations or overnight trips.

Benefits

• Competitive compensation.
• Paid time off and holidays.
• Health, dental, and vision benefits.
• Retirement savings options with employer match.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.