Lead Mac Engineer
Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors.
About the role
Digital Consultants seeks a Mac Engineer (lead role) to provide on-site enterprise Apple platform support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, managing, updating, securing, and supporting Apple Mac devices and servers; developing new Mac infrastructure; implementing DISA Security Technical Implementation Guides; and supporting migration to the NMED/MEDCOI network.
Responsibilities
- Use industry enterprise management tools to configure, manage, update, and support Apple Mac devices, including servers, desktops, laptops, iPads, and iPhones.
- Develop and maintain secure enterprise Mac infrastructure in support of migration to the NMED/MEDCOI network.
- Implement Defense Information Systems Agency Security Technical Implementation Guides and perform Information Assurance scanning and patching, including use of STIG Viewer.
- Apply Department of Defense Information Assurance and IA-enabled device configuration requirements to Apple systems and infrastructure.
- Install, test, evaluate, and support new versions and updates of Mac hardware, software, and operating systems.
- Diagnose and resolve highly complex Mac system configurations, operating issues, and error messages.
- Operate and support an Active Directory server-client environment for Apple devices on the NMED/MEDCOI network.
- Deploy new user accounts and machines and provide Mobile Device Management and asset-management support.
- Provide hands-on and remote support for Mac equipment, configure and deploy PIV-secured Mac laptops, and support Outlook, DoD Enterprise Email, certificate publishing, and printer setup.
- Coordinate with IT staff on quality assurance testing and production scheduling and attend Macintosh departmental status meetings.
- Provide clear two-way communication and keep management informed of technical plans, risks, progress, and completed work while ensuring full ticket resolution.
Requirements
- Advanced knowledge of enterprise macOS administration, Apple hardware and software, Mac servers, and enterprise management tools.
- Experience implementing DISA Security Technical Implementation Guides, using STIG Viewer, and performing Information Assurance scanning, patching, and secure configuration activities.
- Experience supporting Active Directory integration, Mobile Device Management, asset management, user and machine deployment, and enterprise Apple lifecycle activities.
- Ability to diagnose and resolve highly complex Mac configurations, operating system issues, software problems, and error messages.
- Knowledge of NMED/MEDCOI migration support, PIV-secured Mac deployment, Outlook, DoD Enterprise Email, certificate publishing, and printer configuration.
- Strong quality assurance, documentation, customer-service, oral communication, written communication, and cross-functional coordination skills.
- NAC suitability required for all contractor staff; CAC eligible.
- CompTIA Security+ or an equivalent certification required before accessing the network.
- Bachelor's degree in a related discipline; four additional years of directly relevant Apple enterprise experience may substitute.
- Minimum 5 years of enterprise Apple support, including macOS server administration, DISA STIG implementation and STIG Viewer, Active Directory integration for Apple devices, CAC/PIV authentication, and enterprise Mobile Device Management.
Physical Requirements
- The candidate must be able to travel to other worksites as required.
- With or without reasonable accommodation, sit, stand, use computers and monitors, and perform duties in an office and technical environment for extended periods.
- Able to lift up to 40 lbs. on occasion, such as moving Apple computers, monitors, servers, peripheral equipment, or a case of paper.
Pay
The salary range for this position is $115,000 – $142,000 depending on experience.
Benefits
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)