Lead LPS - Mobile Crisis Outreach Team Altadena

About the role

Sycamores is partnering with the 988 mental health crisis hotline to provide support to people experiencing a mental health crisis. The 988 hotline offers initial phone support and triages calls to the Sycamores Mobile Crisis Outreach Team for in‑person response. The Lead LPS provides support and leadership to the Mobile Crisis Outreach Team, works closely with the 988 call center, Los Angeles County Department of Mental Health, police, sheriff, psychiatric hospitals, and ambulance transport companies, and serves as a direct‑service leadership role that includes hands‑on coaching, implementation of best practices, administrative oversight, consultation, backup field support, mentoring, on‑call availability, and representation of the team to external stakeholders and community resources.

Responsibilities

• Provide crisis stabilization, safety planning, assessment for danger to self/others, and complete gravely disabled 5150 holds as needed.
• Offer follow‑up support after crisis interventions.
• Collaborate with the 988 call center, LA County DMH, law enforcement, psychiatric hospitals, and ambulance services.
• Deliver hands‑on coaching, direction, and guidance to other LPS and PSS staff.
• Work directly with staff to implement best practices aligned with agency policies and treatment philosophy.
• Provide administrative and leadership support to Mobile Crisis Outreach Team members.
• Be available for consultation during and after crisis calls.
• Fill in for field backup when needed.
• Mentor and lead identified crisis staff.
• Maintain on‑call availability.
• Represent the Mobile Crisis Outreach Team to external stakeholders and community resources.
• Provide leadership, teaching, and training to team members.

Requirements

• Licensed Psychiatric Technician in the State of California.
• Valid California driver’s license.
• Acceptable driving record per agency policy.
• Proof of auto insurance meeting minimum coverage requirements.
• Ability to drive company vehicles for crisis intervention (essential function).
• Ability to physically manage and/or de‑escalate consumers/residents.
• Frequent driving to various work‑site locations.
• Frequent/continuous sitting with occasional intermittent standing/walking.
• Continuous use of bilateral upper extremities for fine motor tasks (fingering, grasping, forward reaching between waist and chest level).
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment up to 25 pounds.
• Continuous use of near vision, hearing, and verbal communication skills.
• Requires physical presence in the office during standard business hours.
• Ability to operate a motor vehicle.

Qualifications

• Minimum of 1 year of management experience (preferred).
• LPS certified or LPS eligible.
• 1 year post licensure with related supervisory experience and advanced LPS knowledge of best practices.

Skills

• Excellent consumer de‑escalation skills.
• Excellent written and oral communication skills.
• Creativity.
• Flexibility.
• Time management.
• Organizational skills.
• Ability to manage and work through conflict in a calm manner.
• Ability to be an effective listener.

Pay

Starting Pay Range: $74,000 - $78,000 per year for Full‑Time employment (starting pay will be based on previous work