Lead Locksmith Technician

About the role

The Lead Locksmith Technician position is an integral part of FlyLock Security Solutions - Columbia and is key to the growth of the company. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques. This is a hands-on technical position geared toward an individual who has a technical mindset and can work well in a high-paced environment, both as part of the team and independently.

Responsibilities

• Perform emergency work orders for commercial clients only.
• Install, repair, and maintain commercial and residential hardware.
• Install, repair, and maintain access control hardware (safe and card access experience is a plus).
• Modify hardware for locks and create and maintain master key systems.
• Perform residential and commercial lock re-keying and pinning of locks.
• Interpret instructions in written, diagram, or schedule form.
• Troubleshoot a variety of variables in different situations.
• Clean, maintain, adjust, calibrate, and service equipment used.
• Read operating and maintenance instructions, and procedure manuals.
• Write simple correspondence and effectively present information to customers and commercial clients.
• Cut keys by code.
• Perform basic arithmetic operations in all units of measure.
• Receive verbal instructions from management or clients/customers.
• Perform small projects as directed by management.
• Complete and submit paperwork accurately and on time.

Requirements

• Minimum of 2 years of technical hands-on field experience in locksmithing, access control, door hardware, or other skilled trades.
• Good relationship-building skills with a diverse population, including customers, partners, technicians, and other company employees.
• Strong verbal and written communication skills.
• Ability to manage multiple functions simultaneously.
• Good organizational skills and ability to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders and drive in compliance with company vehicle policy.
• Provide a high level of timely and accurate customer service.
• Communicate effectively with clients to determine service needs and respond to general inquiries.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch, and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Ability to withstand external weather conditions year-round.

Benefits

• Competitive wages and salary
• Performance-based bonus
• 401(k) retirement plan
• Dental and health insurance
• Paid training
• Company vehicle and company car
• Tools and uniforms provided
• Tuition assistance
• Career advancement opportunities
• Flexible work schedule