Lead Locksmith Technician

Key Areas of Responsibility

• Perform service work orders, for commercial clients only, including door hardware installations and repairs.
• Install, repair, and maintain Access Control Hardware.
• Perform lock re-keying and create master key systems.
• Interpret a variety of instructions in written, diagram, or schedule form.
• Troubleshoot with a variety of variables in situations.
• Clean, maintain, adjust, calibrate & service equipment used.
• Effectively make best recommendations to commercial clients.
• Receive verbal instructions from Management or Clients/Customers.
• Perform small projects as directed by Management.
• Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills

• Minimum of 5 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship-building skills with a diverse population including all customers' partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Able to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Able to work effectively as part of a team.
• Able to work safely on ladders.
• Capable of driving in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicate effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.