Lead Lift Experience

About the Role

The Lift Experience Team’s mission is to provide employees and guests with a seamless end‑to‑end experience from maze entrance to lift unloading. Service is the foundation of everything Vail Resorts stands for, and the Lift Operations Lead is responsible for the safe operation of resort lifts while leading a team of lift operators and scanners. This seasonal position offers the chance to work in a mountain environment, build lifelong connections, and develop a career with a company that operates 40+ resorts across three continents.

Responsibilities

• Lead daily operations of resort lifts, including scheduling staff and managing opening and closing procedures.
• Assist with hiring, support, and training of operators and scanners in daily operations and safety.
• Monitor and document lift operator performance, providing feedback, recognition, or corrective action as needed.
• Maintain up‑to‑date knowledge of and enforce all applicable laws, policies, and procedures to ensure guest safety.
• Collaborate with ski patrol, mountain safety, lift maintenance, and lift electric teams to resolve on‑mountain issues.
• Promote clean and organized workstations.
• Receive and assess guest questions, comments, and complaints, providing timely resolutions.
• Support ticket scanning by taking additional training as a flexible Team Lead Lift Operator.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent (required).
• 1–2 years of previous lift or mountain operations experience (required).
• Physically capable of assisting guests while loading lifts; may lift up to 40 lb.
• Fluent English communication skills.
• Ability to work outdoors in all weather conditions, standing and moving for entire shifts on potentially slippery or uneven surfaces.
• Flexible schedule availability, including nights, holidays, and weekends.
• Minimum age: 18 years.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• 40 % retail discount.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Comprehensive training and professional development through Epic Service.
• Referral program.
• Wellness benefits.

Pay

Starting wage: $22.00 /hr – $29.22 /hr.

Schedule

• Winter Seasonal 2026/2027 (full‑time).
• Shift type: Full‑time hours, typically 8–10 hours per day.
• Work required on weekends and holidays as needed.
• Housing available for employees.

Requisition ID: 517528 | Reference Date: 09/11/2026.