Lead Lift Experience

About the Role

Join a team that delivers an “experience of a lifetime” on the mountain. From day one you’ll receive some of the highest compensation rates in the industry, free lift passes, free ski and snowboard lessons, 40% retail discounts, and access to Epic Service – a leading training and development program. The Lift Experience Team’s mission is to provide guests and employees with a seamless end‑to‑end experience from lift entrance to unloading, with service as the foundation of everything Vail Resorts stands for.

Responsibilities

• Lead daily operations of resort lifts, including scheduling staff and procedures for opening and closing lifts.
• Support both the scanning and lift operations teams.
• Assist with hiring, training, and supporting operators and scanners in daily operations and safety.
• Monitor and document lift operator performance, providing feedback, recognition, or corrective action as needed.
• Maintain up‑to‑date knowledge of and enforce all applicable laws, policies, and procedures to ensure guest safety.
• Collaborate with ski patrol, mountain safety, lift maintenance, and lift electric to resolve on‑mountain issues.
• Promote clean and organized workstations.
• Receive and address guest questions, comments, and complaints with timely resolutions.
• Serve as a flexible team lead who can also support ticket scanning when required.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent required.
• 1–2 years of previous lift or mountain operations experience required.
• Physical ability to assist guests while loading lifts and lift up to 40 lb.
• Fluent English communication skills.
• Ability to work outdoors in all weather conditions, standing and moving for entire shifts on potentially slippery or uneven surfaces.
• Flexibility to work nights, holidays, and weekends.

Benefits

• Free employee lift passes and discounted lift tickets for friends and family.
• Free ski and snowboard lessons for employees.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Comprehensive training and professional development through Epic Service.
• Referral program.

Compensation

Starting wage: $22.00 /hr – $29.22 /hr (pay range based on experience and other factors). Employment type: Winter Seasonal 2026/2027.

Schedule

• Full‑time hours, typically 8–10 hours per day.
• Weekends and holidays as needed.
• Shift type: Full‑time.
• Housing availability: Yes.
• Minimum age: 18 years.
• Skill level: Team Lead.