Lead Lift Experience

Vail Resorts · Boswell, PA · 1 mo ago

OTHRFull-time

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program

Job Summary

The Lift Experience Team's mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. Service is the foundation of everything we stand for, and our Lift Experience Team is no exception to this experience of a lifetime. As a Lift Operations Lead, you will be responsible for the safe operation of resort lifts, oversee employees in the Lift Experience Team, while being courteous and efficient guest service champions with a proven ability to lead.

Job Specifications

Employment Type: Winter Seasonal 2026/2027
Shift Type: Full Time hours available
Working between 8-10 hours/day
Weekends and Holidays as needed
Skill Level: Team Lead
Minimum Age: At least 18 years of age
Housing Availability: No

Job Responsibilities

Lead daily operations of resort lifts such as scheduling staff and procedures for opening and closing lifts
Assist with hiring, support, and training of operators and scanners in daily operations and safety
Monitor and document lift operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests
Work closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve any problems that may arise on the mountain
Promote clean and organized workstations
Receive and assess guest questions, comments and complaints providing timely resolutions
A Team Lead Lift Operator is a flexible employee within the Lift Experience department who takes on additional training to support ticket scanning
Other duties as assigned

Job Requirements

High School Diploma or GED Equivalent required
1-2 years of previous lift or mountain operations experience required
Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs
Must be able to communicate fluently in English
Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces
Ability to work a flexible schedule including nights, holidays, and weekends