Lead, Last Mile Operations

About the role

As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations.

What Your Day-to-day Will Look Like

• Foster teamwork and provide daily support to a group of associates to ensure process efficiency
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

Minimum Qualifications

• 4 years of experience in operations
• Experience with Microsoft Office

Preferred Qualifications

• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
• Excellent verbal and written communication skills
• Strong interpersonal and leadership skills

Physical Requirements

Ability to lift up to 50 lbs.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days