Lead, Last Mile Operations

About the role

Lead a team of 10-12 Customer Service Reps daily
Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
Foster positive working relationships with warehouse team, contract carriers, driver helpers
Manage the dispatch of contract carriers and resolve issues throughout the day
Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

Responsibilities

• Lead a team of 10-12 Customer Service Reps daily
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

Requirements

• 4 years of experience in operations
• Experience with Microsoft Office

Qualifications

• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
• Excellent verbal and written communication skills
• Strong interpersonal and leadership skills

Skills

• The ability to lift up to 50 lbs.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD