Lead IT Operations Engineer

Key Responsibilities

• Serve as the primary escalation point for complex or recurring IT incidents across all JMTS locations, owning the full lifecycle from triage through post-incident review.
• Help develop and improve incident response processes, documentation, and escalation procedures.
• Support security incident investigations, including containment, remediation, and recovery.
• Identify recurring incident trends and drive engineering solutions that improve reliability, uptime, and resiliency.
• Provide Tier 2/3 support for custom business applications (CalMapp 2, customer portal, Rental); coordinate with development teams on bug fixes, testing, and release validation.
• Maintain documentation for system configurations, SOPs, and operational runbooks.
• Develop scripts and automated workflows to streamline repetitive manual processes and reduce human error.
• Build operational reporting and dashboards that support IT decision-making and trend analysis.
• Participate in change management, ensuring changes are documented, tested, and communicated.
• Serve as a technical resource for the IT team and stay current on emerging tools and best practices.
• Support cybersecurity initiatives including endpoint protection, access management, vulnerability remediation, and security monitoring.
• Partner with the IT Manager on risk assessments, remediation planning, and cybersecurity roadmaps.
• Monitor and escalate suspicious activity, unauthorized access attempts, and potential threats.

Skills and Qualifications

• 3+ years of IT support experience with strong analytical and problem-solving skills.
• Engineering mindset focused on scalability, resiliency, security, and operational maturity.
• Experience with incident response, cybersecurity operations, vulnerability management, or systems reliability.
• Exposure to cybersecurity frameworks, endpoint security tools, SIEM platforms, or vulnerability management (preferred).
• Experience with scripting, automation, monitoring tools, or systems engineering concepts (preferred).

Benefits

Stability and Unlimited Opportunity!

• Medical, Dental, and Vision Insurance
• HSA with Employer Contribution
• 401(k) with Company Matching
• Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
• Employer-Paid Life Insurance

Schedule

40 hour work week
Monday to Friday
Overtime as needed