Lead, IT Change Management

Key Relationships

The Lead, IT Change Management works closely with:

• ITIL® 4 Change Enablement
• ServiceNow ITSM
• Service Desk and Deskside Support teams
• Application, Infrastructure, Network, Cloud, Identity, and EUC teams
• Information Security, Privacy, and Risk stakeholders
• Vendors and Managed Service Providers
• Firm leadership and business stakeholders

Essential Duties

Own and continuously improve the ITIL® 4 Change Enablement practice for K&L Gates.

Govern Standard, Normal, and Emergency changes using risk-based approval thresholds.

Facilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and document approval decisions.

Own the enterprise change calendar and manage scheduling conflicts and blackout periods.

Ensure changes include validated risk, test, implementation, rollback, and communication plans.

Oversee execution quality for high-risk changes and coordinate failed-change response.

Govern Post-Implementation Reviews (PIRs) and drive corrective actions.

Ensure audit-ready change documentation and ServiceNow data quality.

Drive continuous improvement using trend-based metrics and analysis.

Experience & Skills Required

• 5+ years of experience in IT Service Management, Operations, or Change Management
• Demonstrated ownership of enterprise change governance in complex environments
• ITIL® 4 Foundation certification required (advanced certifications preferred)
• Hands-on experience with ServiceNow ITSM Change Enablement workflows
• Strong risk-based decision-making and executive communication skills
• Ability to balance governance, speed, and business enablement in a law firm environment

About the Firm

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world. The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

Benefits

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Health insurance
• Paid time off
• Retirement plans
• Professional development opportunities
• Flexible work arrangements

EEO Statement

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.