Lead, IT Change Management

Key Relationships

The Lead, IT Change Management is accountable for the IT Change Enablement practice at K&L Gates LLP, ensuring that technology changes are assessed, approved, scheduled, implemented, and reviewed in a manner that protects client service, legal deadlines, confidentiality obligations, and global operational stability.

Essential Duties

• Own and continuously improve the ITIL® 4 Change Enablement practice for K&L Gates
• Govern Standard, Normal, and Emergency changes using risk-based approval thresholds
• Facilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and document approval decisions
• Own the enterprise change calendar and manage scheduling conflicts and blackout periods
• Ensure changes include validated risk, test, implementation, rollback, and communication plans
• Oversee execution quality for high-risk changes and coordinate failed-change response
• Govern Post-Implementation Reviews (PIRs) and drive corrective actions
• Ensure audit-ready change documentation and ServiceNow data quality
• Drive continuous improvement using trend-based metrics and analysis

Experience & Skills Required

• 5+ years of experience in IT Service Management, Operations, or Change Management
• Demonstrated ownership of enterprise change governance in complex environments
• ITIL® 4 Foundation certification required (advanced certifications preferred)
• Hands-on experience with ServiceNow ITSM Change Enablement workflows
• Strong risk-based decision-making and executive communication skills
• Ability to balance governance, speed, and business enablement in a law firm environment

About the Firm

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world. The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.