Lead IT Business Systems Analyst

100% remote role based in EST. 12-month contract with potential for extension; W2 employment.

About the role

This contractor will lead the discovery, analysis, documentation, and delivery of business and system requirements for Agency Quoting and Vendor Quoting applications. Partner with business leaders, product teams, developers, quality engineers, architects, and operations teams to deliver solutions that improve the agency experience, support business objectives, and ensure high-quality delivery. Provide thought leadership in requirements management, business process analysis, solution design, and stakeholder engagement.

A successful Lead Business Systems Analyst understands both the business and technical sides of the quoting platform, anticipates downstream impacts before work begins, produces clear, actionable requirements that reduce rework, builds strong partnerships across business and IT, improves delivery throughput by removing ambiguity and facilitating decisions, and influences strategic platform direction while ensuring day-to-day execution remains efficient and aligned to business value.

Responsibilities

• Requirements Elicitation & Analysis
  • Facilitate meetings with business partners to understand business needs and objectives.
  • Analyze current-state and future-state business processes.
  • Gather, document, and refine business, functional, and non-functional requirements.
  • Translate business goals into actionable user stories, features, and acceptance criteria.
  • Assess impacts across Agency Quoting, Vendor Quoting, Product, Policy, and Servicing systems.
  • Identify dependencies, assumptions, risks, and gaps in requirements.
• Solution Design & Consultation
  • Collaborate with developers, architects, and product owners to define solution approaches.
  • Consult on technical solutions to business problems.
  • Evaluate multiple solution options and document pros, cons, and business impacts.
  • Validate solutions align with business objectives and operational processes.
  • Review designs for completeness and traceability to requirements.
• Agile Delivery Support
  • Participate in backlog refinement, sprint planning, and release planning.
  • Create and maintain epics, features, user stories, and acceptance criteria.
  • Support estimation and prioritization activities.
  • Clarify requirements throughout development and testing.
  • Assist teams in resolving requirement-related questions and issues during implementation.
• Stakeholder Management
  • Act as the primary liaison between business and technology teams.
  • Present recommendations, impacts, and tradeoffs to stakeholders.
  • Facilitate decision-making discussions and drive issue resolution.
  • Communicate project status, risks, and requirement changes.

Required Skills

• Business Analysis
  • Requirements elicitation and discovery
  • Functional and non-functional requirements documentation
  • User story development
  • Acceptance criteria definition
  • Business process modeling
  • Current-state and future-state analysis
  • Gap analysis
  • Root-cause analysis
  • Impact assessment
  • Traceability management
• Agile & Delivery Skills
  • Backlog management
  • Sprint planning participation
  • Release planning support
  • Estimation facilitation
  • Risk management
  • Dependency management
  • Cross-functional team leadership
• Technical Acumen
  • Strong understanding of software development lifecycle (SDLC)
  • API and system integration concepts
  • Data analysis and data mapping
  • Application architecture fundamentals
  • Testing methodologies
  • Database fundamentals
  • Cloud technology awareness
  • Technical dependency identification
  • Ability to communicate effectively with developers and architects

Preferred Skills

• Quoting and rating systems
• Personal lines insurance products and concepts
• Insurance & Agency Quoting Domain Knowledge
  • Policy and product dependencies
  • State-specific quoting considerations
  • Vendor Quoting workflows
  • End-to-end quoting lifecycle understanding
• Knowledge of Accessibility standards and testing tools (WCAG, Axe, Evinced, etc.)
• Knowledge and ability to leverage AI tools in daily work (Copilot, Codex, Claude, etc.)
• Familiarity with industry standards, such as ACORD
• AzDO Comparative rater integrations
• State-specific quoting and rating considerations
• Understanding of vendor integrations and business rules management

Qualifications

Bachelor's Degree or higher in Information Technology, business discipline, or related field of study and a minimum of 6 years of related work experience in requirements gathering activities or systems experience.

In lieu of the above, completion of a technical training program and a minimum of 6 years related work experience in requirements gathering activities or systems experience.

In lieu of the above, a minimum of 8 years related work experience in requirements gathering activities or systems experience.

Schedule

100% remote, based in Eastern Standard Time (EST).