LEAD INTAKE COORD

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, is located on the beautiful Ashley River near Charleston, SC. We lend a helping hand to people struggling with mental health and substance use disorders. We are looking for exceptional people who share our mission of providing superior quality healthcare services and our culture of Service Excellence: treat everyone as a guest, demonstrate professionalism and excellence, practice teamwork.

About the role

Under the direction of the Director of Admissions, the Lead Intake Counselor supports the purpose and procedure of the entire admission and is accountable for assisting in the management of the department. Assists in maintaining department procedures in the following areas: daily census records, inquiry calls and referral log, and ensures that the level of treatment and clinical services is appropriate to all patients' needs.

Responsibilities

• Thoroughly assessing and completing the assessment tool for all clients.
• Communicating information with the on-call provider and nursing to determine an appropriate level of care.
• Documenting all findings and recommendations.
• Assisting clients in being admitted or referred out to the service or resource to best address their needs.
• Referral management and ensuring prompt response times.
• Providing information to individuals, agencies, facilities, and professional staff (physicians, consulting professionals, etc.) requesting information regarding potential admissions.
• Developing and/or maintaining relationships with ongoing sources of referral to alternate treatment sources when appropriate.
• Completing insurance verification and precertification as applicable.
• Participating in crisis and safety interventions as needed.
• Assisting in performance improvement/quality measurement activities as assigned.

Qualifications

• Education: Master’s degree in Social Work, Psychology, Counseling or other related field, or RN required.
• Experience: At least one year of Admissions Experience.
• Age-Specific Competencies: Adolescent, Adult, Geriatric.
• Licensure/Certification: CPR required; CPI Certification required.

HIPAA: Has access to Medical Records of cases to which they are assigned work, for quality compliance and risk related issues. Use of PHI is for purposes of Healthcare Operations.

Schedule

Sunday - Thursday 12:00 PM – 8:30 PM

Benefits

• Tuition Assistance
• Career development opportunities across UHS and its 300+ locations
• Diverse programming to expand your experience and energize your career
• HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Participation in the Dept of Health and Human Services Health Resources and Service Administration (HRSA) Substance Use Disorder Treatment and Recovery (STAR) Program