Lead Installation Technician - Mt Pleasant

About the role

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. The Lead ESS Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients, as well as leading and overseeing the work of other installation technicians at the work site. This position is the key field position for the bulk of the actual work that gets done in our clients’ buildings.

The Lead Install Tech coordinates with project management, field superintendents, and others to fully understand their role on specific projects. They interpret drawing packages to create the basis of the finished systems. The installation can include rack and enclosure build outs, panel terminations, IPing of devices, device installation, testing, and troubleshooting. The Lead Tech will be responsible for our most complex system designs.

Responsibilities

• Lead and oversee the work of other ESS Installation Technicians on a given project site while also performing as an Installation Technician.
• Know and learn what is on the Bill of Materials (BOM) for every job and understand the material required.
• Maintain the timeline of the job schedule regarding when devices and head-end work need to be installed and terminated. Communicate any delays to the site supervisor immediately.
• Take ownership of job schedules for workload assigned. Prioritize time and manage multiple tasks.
• Maintain constant daily communication with the Site Supervisor.
• Report any problems found on drawings or matrix to the Site Supervisor immediately.
• Communicate with the Site Supervisor immediately if equipment is missing or defective.
• Assist the Site Supervisor with inventory as needed, maintaining an online copy on OneNote.
• Keep written records on OneNote for:
  • Work accomplished with technicians and trades (sub-contractors, GC, EC).
  • Project issues.
  • Problems that may arise.
  • Site Readiness Document.
  • Site Inventory (updated at least monthly).
  • Redlines/RFIs (if required).
• Communicate the need for assistance or guidance for any required work, including labor problems and technical issues.
• Assist installation technicians with questions or concerns regarding device or head-end work installation.
• Perform tasks on clients’ job sites with no supervision, coordinating with clients, contractors, and subcontractors.
• Act as the key senior field supervisor, delegating work, monitoring others’ work, and communicating with key stakeholders on behalf of the Project Manager.
• Make independent onsite decisions on behalf of the Project Manager, exercising good judgment and diplomacy.
• Maintain and wear appropriate Personal Protective Equipment (PPE) as required by the job and tasks.
• Ensure hazards are addressed and rectified in a timely manner.

Requirements

• High school diploma or GED equivalent.
• 3+ years of hands-on, recent experience installing access control and video surveillance cameras in a large-scale commercial environment, preferably including data centers and new construction.
• Experience supervising the work of others and providing feedback.
• Ability to train and coach others to Diversified standards.
• Ability to understand access control/CCTV systems, install ACS, CCTV, and intercom-related systems, and troubleshoot and fix problems during installation.
• Administrative capabilities to manage day-to-day project requirements, including proficiency with:
  • Teams, Outlook, OneNote, BlueBeam, Adobe Reader.
• Knowledge of the following document types:
  • Project drawings, Programming Matrix, SRDs, UILs, Job Hazard Analysis (JHAs), Task Hazard Analysis (THAs), Risk Hazard Analysis (RHAs), RFIs, Redlines.
• Ability to review and understand:
  • Matrix Drawings, BOM Lists, SRDs.
• Ability to maintain the job schedule and follow DIV28 specifications for quality control.
• Experience with the following systems:
  • Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, DMP.
• Knowledge of mechanical retrofitting of door frames and gates for electric locking hardware and peripheral devices.
• Knowledge of accessing network interfaces for connection to devices such as access controllers, IP cameras, intercoms, and switches.
• Experience with PC admin-level changes to connect to IP cameras and aiming/adjustment of cameras.
• Clean driving record and ability to operate a vehicle.
• Clean criminal record and ability to hold a security clearance/registration for your local jurisdiction (e.g., DCJS, TS Clearance).
• Active passport or the ability to obtain one, including regular travel.
• Ability to work indoors/outdoors, including standing, sitting, ladder use, and lifting up to 40 lbs.

Lenel Certification is preferred.

Physical Demands

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions regularly and is responsible for their safety while on job sites, complying with all safety regulations set by the General Contractor (GC).

• Use of PPE is usually required on job sites.
• Spend at least 50% of time on feet and mobile around the construction site.
• Ability to occasionally climb ladders, use stairs, and lift/move materials up to 40 pounds.
• Regularly required to use keyboards, test equipment, and controls for system installation projects.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• When not on construction sites, experience normal office conditions and use office equipment such as computers and peripherals.

Benefits

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs.
• HSA & HRA company contributions.
• Dental coverage, including orthodontic benefits, and vision plans.
• Company-paid benefits:
  • Basic Life and AD&D insurance.
  • Short-Term and Long-Term Disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays.
• 401k with company match.
• Paid maternity leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• A wide range of voluntary benefits, including:
  • Critical Illness, Hospital Indemnity, and Accident Insurance.
  • Pet Insurance.
  • Homeowners and Auto Insurance.
  • Supplemental Life and AD&D coverage.
  • Legal Services.
• Commuter benefits.
• And much more.