Lead Installation Technician

Day in the Life

You can expect an average day to include:

• Waking early cause success waits for no sleeper
• Brushing your teeth and tucking in your shirt like a professional. Opening up your company provided iPad and iPhone to see your first money-making opportunity.
• Arriving at the shop early to prepare for your teams' success.
• Meting with the Installation Manager to show off the quality work you and your team completed the day before and understanding the scope of work for today's install.
• Arriving on time at the customer home in your freshly washed installation truck and blowing their doors off with 6-star service that results in an incredible review.
• Getting real-time coaching/support for whatever you need because you said you were coachable
• Having parts/material delivered to you because you need your head in the game not on the road.
• Collecting payment from the customer cause if the company don't get paid, neither do you.
• Heading to the warehouse with team to get ready for the next day's install.

Responsibilities

• Learns and implements One Hour service system, procedures and ethical practices
• Accurately diagnose problems of clients HVAC systems
• Effectively recommend service and repairs options in order to convert opportunities into sold work
• Properly perform service, maintenance and repairs while maintaining a less than 1% callback ratio
• Able to optimize profitability through effective time management and inventory control
• Always maintains a neat work area and inspects that area for cleanliness after completion of each job
• Maintains company vehicle, ensuring that it is always clean on both the inside and the outside

Qualifications

• Minimum of 3 years HVAC and installation experience
• Understanding of goals are good, real gains are better, and ability to harness all this motivation into the best customer service on the east coast
• Unashamedly looking for i-dotting, t-crossing, taking care of business bosses, who dive on a grenade for their buddy, pick up the ball, go get the 'W,' holding the rally flag in the other hand and leading the team
• Not content with excuses, not satisfied with good enough, need doers; sayers need not apply!

Benefits

• 401(k)
• Dental insurance
• Health insurance (PPO)
• Profit sharing
• Training & development

Pay

$60,000.00 - $100,000.00 per year

Schedule

Full-time

Requirements

None specified

Skills

None specified