Lead, Inbound

Fanatics is building a leading global digital sports platform, igniting the passions of sports fans and maximizing the presence and reach for hundreds of sports partners globally. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to buy licensed gear, collect physical and digital trading cards, sports memorabilia, and other digital assets, and bet via our Sportsbook and iGaming platform. Fanatics Collectibles, part of this ecosystem, is reimagining the collectibles experience for fans, partners, and creators by leveraging a digital sports platform spanning over 900 sports properties and engaging more than 81 million fans.

About the role

The Lead plays a pivotal leadership role within the Operations Department, overseeing day-to-day activities while driving process excellence. Reporting to the Operations Manager, this individual serves as a key point of contact for cross-functional collaboration, ensuring team execution, operational accuracy, and the integrity of all high-value collectible assets. This hands-on, detail-driven leadership role is ideal for someone with a passion for collectibles, a deep understanding of process workflows, and a proven ability to lead in a fast-paced environment.

Responsibilities

• Lead daily operations in your respective department, ensuring timely and accurate execution.
• Coach and mentor Operations Associates to uphold high standards of safety, quality, and efficiency.
• Conduct quality control checks across asset preparation, including image and video review for auction readiness.
• Ensure accuracy in all areas and processes in the department.
• Ensure team members follow standard operating procedures and best practices.
• Act as a liaison with cross-functional teams (e.g., Imaging, Raw Card Ingestion, Auction, and Logistics) to align on priorities and resolve issues.
• Manage and monitor orders/submissions, ensuring all packages are properly processed and documented within the target SLA.
• Track and audit inventory, ensuring records are consistently updated and storage conditions meet quality standards.
• Proactively identify and escalate discrepancies, rush orders, or exceptions and lead resolution efforts.
• Support process improvements, training initiatives, and documentation to optimize operations as the team scales.

Requirements

• 1+ year of experience in operations, logistics, or inventory management (experience in collectibles or e-commerce strongly preferred).
• Demonstrated leadership ability in a team setting, with experience training or mentoring others.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills; able to communicate effectively across departments.
• High attention to detail and ability to manage multiple priorities in a dynamic environment.
• Proven reliability, discretion, and integrity in handling high-value or sensitive items.
• Comfortable using inventory management systems and productivity tools (e.g., Google Workspace, Excel).
• Physical ability to perform warehouse tasks, including standing, lifting, and reaching overhead.

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid time off and flexible scheduling
• Life insurance and employee assistance programs
• Inclusive and diverse workplace culture
• Opportunities for growth in a fast-growing industry