Lead HSKP

Essential Functions & Responsibilities

• Serve as a housekeeping leader during high-traffic, high-occupancy periods, supporting operational execution as an hourly role.
• Provide hands-on leadership across housekeeping operations, including training and onboarding housekeepers, linen management, unit inspections, supply organization, quality control, and direct housekeeping support as needed.
• Transition to a Piece Work Housekeeper role during lower-occupancy periods at the discretion of leadership, based on operational needs, performance, and staffing requirements.
• Maintain flexibility to shift between leadership support and unit-level execution to ensure cleanliness, readiness, and quality standards are consistently met.

Physical Requirements

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling.
• Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling.
• Ability to lift, carry, or move up to 40 pounds on a regular basis.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

Minimum Requirements

• A high school diploma or GED.
• Prior experience in housekeeping, hospitality, property operations, or customer service is preferred.
• Professional communication skills with clients, owners, guests, and team members.
• Ability to manage escalated client concerns and support operational problem-solving.
• Basic math and cash-handling skills, including audits and payment processing (as applicable).
• Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, client-facing environment.
• Reliable transportation with ability to use personal vehicle for company-related tasks when necessary.

Benefits

This position includes a salary increase effective February 10. As a result of this adjustment, the role is not eligible for a merit-based or cost-of-living salary increase during the 2026 calendar year.