Lead Host | Kalamazoo Country Club

Responsibilities

• Use interpersonal skills with focused attention to member needs to deal effectively with all business contacts
• Understand member's service needs
• Exhibit excellent professional presentation and grooming
• Responsible for continued training in product knowledge and service standards
• Maintain confidentiality of member information and pertinent data utilizing and following PCI compliance
• Organize and consolidate steps of service for maximum productivity
• Handle all transactions effectively and correctly (including cash, credit cards, house charges, gift cards and room charges)
• Take direction, learn, and utilize information for the benefit of the club & its members
• Work quickly and efficiently in a fast-paced environment
• Work well with others and collaborate for common goals
• Follow all Greenleaf Hospitality Group policies and procedures
• Resolve all member requests efficiently regarding all aspects of the club
• Be productive and proactive in providing personalized member experiences
• Answer questions regarding all aspects of the hotel and club outlets, amenities and services, including current/upcoming events
• Effectively operate the phones with a pleasant and professional tone of voice
• Maintain control of the seating flow within the club (maximizing club capacity & proper rotation of sections)
• Organize and take reservations including private party contracts
• Greet members to make them feel welcome and appreciated
• Effectively communicate group contact needs for private events to all staff
• Assist with event functions in all capacities, from reservation, booking, contract, and execution of event
• Maintain accurate event receipts and spreadsheets
• Work closely with the Event Coordinator and handle tasks as directed
• Obtain all menus needed to sell events and promote the club effectively

Requirements

• 2+ years of host/hospitality experience
• Demonstrated ability to improve operational efficiency
• A commitment to creating great experiences for members and guests
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks