Lead Host

JOB PURPOSE

As a lead member of our front-of-house service team, the Lead Host greets customers, makes and confirms reservations, and manages host stand to ensure the highest possible standards of service. The Lead Host is also responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. The Lead Host reports to the General Manager.

PRIMARY DUTIES AND RESPONSIBILITIES

• Act with a sense of urgency, be friendly, professional and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly and courteous service.
• Proactively interact with restaurant guests; build loyalty and face/name recognition.
• Positively handle guests requests and accept feedback with grace and humility.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Supervise host team to provide seamless guest interaction.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels).
• Train new and existing team members on the Bartolotta Restaurants service standards.
• Assist management with training needs as required.
• Attend team member meetings and communicate suggestions for improvement as needed.
• Promptly report equipment and food quality problems to the management team.
• Maintain and train positive co-worker and guest relations.
• Maintain and strictly abide by state sanitation and health regulations and company standards.
• Follow up on daily side work duties.

QUALIFICATION REQUIREMENTS

• Ability and willingness to learn and work efficiently while maintaining quality standards.
• Maintains a positive attitude and approach in work with and supporting others to improve performance.
• Works to elevate the performance of the unit and works as part of a team, providing support with minimal disruption to existing process.
• Adapts to shifting demands and works well under pressure.
• Demonstrated strong performance in analytical, innovative, and critical thinking, strategy and collaboration.
• Maintains personal and workspace cleanliness.
• Consistently lives and promotes the Bartolotta brand.
• Excellent sales and customer service skills.
• Exceptional interpersonal, oral, presentation and written communication skills.
• Excellent organizational skills, attention to detail, and self-directed.
• Excellent time management, problem-solving, multitasking, and supervisory skills.
• Able to build relationships at all levels of the organization.
• Able to work in fast-paced, changing environment and be flexible to working irregular hours, including some late nights and weekends.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Three to five years of experience in high volume elevated dining restaurant.
• Experience with online booking platforms such as OpenTable.
• Must have computer knowledge (Excel, Windows, etc.).

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to stand, walk, talk, use repetitive motion, type, hear, sit, use hands and fingers to handle and feel, and reach with hands and arms, bend, kneel, crouch, climb stairs, and reach overhead.
• Must be able to lift up to 25 pounds at times.

ADA DISCLAIMER

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.