Lead Hospitality Associate

Key Responsibilities

• Deliver a superior client and guest experience with a hospitality-first approach
• Greet guests professionally and coordinate meeting room and workspace logistics
• Conduct routine floor inspections to ensure the office environment remains professional and fully operational
• Respond promptly and professionally to client requests, concerns, and service needs
• Partner with Facilities, IT, Catering, and Meeting Support teams to ensure seamless daily operations
• Care for corporate events and meeting support
• Coordinate and oversee corporate meetings, conferences, and special events
• Run daily setup reports, create weekly event sheets, and track room usage
• Confirm meeting requirements with clients prior to events and provide day-of support
• Ensure meeting rooms are properly prepared, stocked, and presented to company standards
• Cooking and event logistics with internal teams and executive assistants
• Support reception and client services
• Support visitor management processes and issue guest badges as needed
• Coordinate with lobby and security teams to ensure smooth guest arrival experiences
• Answer incoming calls and assist with urgent workplace requests professionally and efficiently
• Lead and support a small hospitality team of 3–5 associates
• Promote accountability, professionalism, and service excellence among team members
• Aid in onboarding, training, and ongoing development of hospitality staff
• Communicate effectively with leadership and provide operational updates as needed

Qualifications

• 2–3+ years of hospitality leadership experience required
• Prior experience managing a small team in a corporate hospitality or hotel environment preferred
• Experience supporting corporate events and executive-level clientele required
• Hotel and Food & Beverage experience strongly preferred
• Strong proficiency with Microsoft Office and workplace technology
• Excellent communication, organization, and problem-solving skills
• Professional demeanor with the ability to thrive in a fast-paced environment
• Ability to handle confidential and sensitive information with discretion