Lead Hospitality Associate

About the role

The Lead Hospitality Associate plays a critical leadership role in delivering a premier workplace and guest experience while overseeing daily hospitality operations and supporting corporate events.

Responsibilities

• Deliver a superior client and guest experience with a hospitality-first approach
• Greet guests professionally and coordinate meeting room and workspace logistics
• Conduct routine floor inspections to ensure the office environment remains professional and fully operational
• Respond promptly and professionally to client requests, concerns, and service needs
• Partner with Facilities, IT, Catering, and Meeting Support teams to ensure seamless daily operations
• Cover corporate events and meetings, including coordinating setup, creating event sheets, tracking room usage, confirming client requirements, and providing day-of support
• Coordinate catering and event logistics with internal teams and executive assistants
• Support visitor management processes and issue guest badges as needed
• Coordinate with lobby and security teams to ensure smooth guest arrival experiences
• Answer incoming calls and assist with urgent workplace requests professionally and efficiently
• Lead and support a small hospitality team of 3–5 associates
• Promote accountability, professionalism, and service excellence among team members
• Aid in onboarding, training, and ongoing development of hospitality staff
• Communicate effectively with leadership and provide operational updates as needed

Qualifications

• 2–3+ years of hospitality leadership experience required
• Prior experience managing a small team in a corporate hospitality or hotel environment preferred
• Experience supporting corporate events and executive-level clientele required
• Hotel and Food & Beverage experience strongly preferred
• Strong proficiency with Microsoft Office and workplace technology
• Excellent communication, organization, and problem-solving skills
• Professional demeanor with the ability to thrive in a fast-paced environment
• Ability to handle confidential and sensitive information with discretion

Core Competencies

• White-glove customer service mentality
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize effectively
• Professional communication and interpersonal skills
• Adaptability, accountability, and sound decision-making

Work Environment & Physical Requirements

• Primarily office-based environment with regular standing, walking, and computer use
• Frequent communication and interaction with clients, guests, and internal teams required
• Ability to lift light office or event materials when needed

Benefits

Opensity Solutions provides a competitive salary, comprehensive benefits package, and a supportive work environment that fosters growth and development.