Lead Hospitality Specialist

Responsibilities

• Provide elevated “concierge-style” experiences
• Work independently on daily hospitality tasks and events without direct supervision
• Schedule and set-up meeting rooms as specified
• Lead event and room set-ups in accordance with client request
• Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
• Escorts clients to meeting rooms and ensure that they have everything they need for the meeting
• Notify Facilities/Hospitality and various support teams of inventories and conference room repairs
• Aid management with training new hires on all hospitality functions and processes
• Understand, track, and communicate production metrics to management and client

Requirements

• High School Diploma or GED
• 1-3 years of work experience, client service-oriented preferred
• Exceptional customer service and organizational skills
• Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Proficient with MS Office applications including Word, Excel, and Outlook

Pay

The Compensation range for this role is up to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Schedule

This is a Monday–Friday schedule, supporting high-level meetings, events, and daily office hospitality needs.

Qualifications

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.