Hospitality Specialist Lead

About the Role

Opensity Solutions is recruitingting for a Hospitality Lead to support our AmLaw 100 client's Dallas office. This position is responsible for delivering exceptional client service and hospitality for all meetings, events, and conference room functions within a professional law firm environment.

Responsibilities

• Manage daily conference room operations and ensure all meeting spaces are prepared to the highest standards.
• Review and monitor meeting schedules, bookings, and room reservations to ensure proper setup and resource allocation.
• Conduct regular inspections of conference rooms before, during, and after meetings and events.
• Anticipate and respond proactively to changes in meeting requirements and last-minute requests.
• Review reports and requests daily, and throughout the day for changes. Ensure all requests and request changes are recorded, passed onto supporting departments as needed, and followed-up on, as necessary.
• Coordinate all catering needs for client meetings, board meetings, training sessions, firm events, and special functions.
• Work directly with approved vendors to place, confirm, modify, and monitor catering orders.
• Ensure timely delivery, setup, presentation, service, and breakdown of food and beverage services.
• Manage catering budgets and maintain accurate records of orders, invoices, and vendor performance.
• Maintain inventory of hospitality supplies, beverages, and conference room amenities.
• Partner with IT to ensure audiovisual equipment, video conferencing systems, and technology requirements are functioning properly for meetings and events.
• Coordinate with Facilities to address room setup, maintenance issues, furniture arrangements, and environmental comfort.
• Collaborate with Office Services to ensure efficient delivery of copies, packages, name tags and other services and operational support.
• Serve as a liaison among departments to guarantee a seamless meeting and event experience.
• Organize and communicate to appropriate team members related to any special concierge-related meeting needs or requests, which may involve working “behind the scenes” to ensure that all issues and needs are promptly resolved and are seamless to our guests.
• Build relationships across business services partner’s organizations and within Dentons to strengthen working relationships and facilitate innovation and problem resolution.
• Perform such other responsibilities as may be assigned from time to time.

Qualifications

• High School Diploma or equivalent
• Minimum of 2-4 years of hospitality and client service experience in professional services organizations such as law firms or financial companies
• Good judgment, discretion and confidentiality is essential
• Strong verbal and written communication skills
• Ability to effectively communicate with senior management, partners, clients, employees and business partners
• Proficient in Microsoft Office Suite, conference room management software and other building applications
• Possess good problem-solving skills and the initiative to implement solutions
• Must have a team player, can-do attitude with a willingness to help and provide excellent client service
• Ability to work well under pressure and handle multiple, simultaneous tasks efficiently with poise and confidence
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Pay

The Compensation range for this role is $22.00 to $24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)