Lead Global Sourcing Manager - CCA

Responsibilities

Lead and develop a team supporting customer care and aftersales priorities across assigned workstreams
Coach junior buyers and developing team members on commercial judgment, systems, processes, and day-to-day problem solving
Reinforce a strong customer-first mindset in every interaction with internal stakeholders, suppliers, and cross-functional partners
Promote creative thinking and practical solutions to business challenges, supplier issues, and process gaps
Support escalations, remove roadblocks, and help the team resolve issues quickly with professionalism and urgency
Drive consistency in communication, documentation, and follow-through across team deliverables
Champion process simplification, standardization, and continuous improvement opportunities
Use data, dashboards, and operating metrics to monitor progress, identify risks, and improve execution
Build strong partnerships across Engineering, Supply Chain, Launch and Availability, Packaging, Finance, and Purchasing to align priorities and drive decisions

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or a related field, or equivalent experience
• 5+ years of work experience in the related fields (preferred)
• Supply Chain, Finance/Engineering/Logistics Certifications (preferred)
• Experience in purchasing, supply chain, operations, customer service, or a related business function
• Experience coaching buyers or leading talent and developing cost savings initiatives
• Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
• Experience leading process improvement efforts that simplify work and improve customer outcomes
• Ability to balance strategic thinking with day-to-day operational execution
• Strong customer service orientation with a track record of building trusted relationships across the organization

About the role

The Lead Global Sourcing Manager - CCA is responsible for leading a team that drives innovative problem solving, commercial execution, process improvement, and customer-focused support across the business.

Skills

• Strong Technical capabilities including Data Mining and Analysis including knowledge of SQL, Tableau and MS Access (preferred)
• High Analytic Capability in situations which are ambiguous and complex
• High level of oral and written communications skills
• Ability to work independently and as a member of cross-functional teams
• Ability to lead a project from start to finish
• Prior team lead, mentoring, or project leadership experience in a complex business environment
• Experience coaching buyers or leading talent development initiatives
• Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
• Experience leading process improvement efforts that simplify work and improve customer outcomes
• Ability to balance strategic thinking with day-to-day operational execution
• Strong customer service orientation with a track record of building trusted relationships across the organization

Location

Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Benefits Overview

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.