Lead Functional Consultant – Public Sector

At Icertis, we power the contract intelligence platform that transforms how federal agencies and government organizations manage their most critical missions — from defense and national security to public safety and aerospace. We go beyond traditional contract systems by embedding AI-driven automation, compliance, and real-time insights into every phase of the contract lifecycle — enabling agencies to accelerate procurement, reduce risk, and operate with greater transparency and control.

Responsibilities

• Serve as a functional and domain subject matter expert across federal acquisition, contracting, compliance, and ICI platform capabilities.
• Translate customer requirements into scalable, compliant ICI configurations aligned with best practices.
• Facilitate design sessions and solution walkthroughs with customer stakeholders.
• Lead investigation, triage, and root-cause analysis of complex functional issues; recommend secure, compliant fixes and workarounds.
• Distinguish between configuration, data, process, and product behavior to ensure accurate problem classification.
• Drive resolution of incidents by orchestrating functional/technical teams across Support, Engineering, Security, and Cloud Ops teams.
• Partner closely with technical, security, and cloud teams to ensure solutions meet federal security and compliance standards.
• Guide customers through change management, user adoption, and training in policy-driven environments.
• Ensure delivery within approved scope, contract structure, and federally required documentation standards.
• Identify risks related to process, compliance, or delivery and proactively drive mitigation strategies.
• Contribute to internal capability building, playbooks, and reusable assets for public sector delivery.

Qualifications

• 5+ years of experience in enterprise SaaS functional consulting, Customer Support, Customer Success, or professional services delivery.
• Experience supporting or implementing enterprise application platforms, such as CLM, ERP, or Supply Chain, preferably in public sector or regulated environments.
• Understanding of federal acquisition and procurement processes (FAR/DFARS, IDIQs, BPAs, RFPs).
• Demonstrated ability to design compliant workflows aligned with audit, data retention, and risk management requirements.
• Hands-on experience with application configuration, functional design, and solution validation.
• Ability to engage effectively with contracting officers, program managers, technical teams, and executive stakeholders.
• Excellent analytical, troubleshooting, communication, documentation, and stakeholder management skills.
• Bachelor's degree required.

Preferred Experience

• Experience supporting U.S. federal agencies or federal system integrators.
• Familiarity with GovCloud, secure integrations, and identity frameworks (CAC/PIV, PKI).
• Experience supporting implementations subject to audit, FOIA, or records management requirements.
• Prior experience with Contract Lifecycle Management (CLM) platforms.