Lead Functional Business Analyst

About the role

The Lead Functional Business Analyst will lead and guide a team of Business Analysts supporting a major AI modernization initiative within the Department of Veterans Affairs (VA) health portfolio. This role owns the business analysis practice, process, and quality standards for the program.

Responsibilities

• Lead, mentor, and guide a team of Business Analysts, setting the standard for how business rules are extracted and validated from existing VistA/MUMPS Prosthetics functionality.
• Define, standardize, and continuously improve the BA methodology and playbook used across the program, ensuring consistency across both Prosthetics Delivery scrum teams.
• Apply human-centered design principles — journey mapping, personas, contextual inquiry, usability testing, and co-design workshops — to validate current-state findings and shape future-state enhancements with real Veteran, clinician, and VA staff input, not just legacy system behavior.
• Review and quality-check BRDs, functional specifications, user stories, process flows, and acceptance criteria produced by the BA team for consistency, clarity, and traceability to source functionality.
• Serve as the senior BA point of contact with VA product owners, government stakeholders, and the program’s Governance & Architecture layer on requirements strategy, prioritization, and scope decisions.
• Facilitate design thinking workshops, journey mapping sessions, and usability testing with VA clinical and operational stakeholders across Prosthetics workflows — ordering, procurement, fitting, claims, and inventory.
• Guide the balance between “as-is” legacy extraction and “to-be” modernization opportunities, ensuring enhancements are grounded in validated user needs and Section 508 accessibility requirements.
• Partner with Scrum Masters and Product Owners across both delivery scrum teams to align backlog priorities with validated business and user requirements.
• Coach and develop junior and mid-level Business Analysts through requirement reviews, structured feedback, and hands-on mentoring.
• Ensure BA deliverables and processes align with VA’s VIP (Veteran-focused Integration Process) framework artifacts — RACI, Technical Manual, deployment/rollback plans — and support CD1/CD2 decision gate readiness.
• Identify risks, gaps, or ambiguities in requirements coverage and escalate to program governance with recommended resolutions.
• Support change management, stakeholder communication, and training material development for modernized workflows.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Healthcare Administration, Human-Centered Design, or related discipline (Master’s preferred).
• 8+ years of experience as a Business Analyst, including demonstrated experience leading or mentoring other analysts, supporting enterprise IT or healthcare modernization programs.
• Demonstrated functional understanding of VA VistA and the Prosthetics module — including ordering, procurement, fitting, claims, and inventory workflows — sufficient to extract and validate business rules directly from existing system behavior, and to teach that skill to others.
• Practical experience applying human-centered design methods — user research, personas, journey mapping, usability testing, co-design/participatory workshops — to validate and shape system requirements.
• Experience defining, standardizing, or maturing a Business Analysis practice, methodology, or playbook for a program or team.
• Strong track record facilitating senior stakeholder discussions and translating complex legacy system behavior into clear technical and functional requirements.
• Excellent written, verbal, and facilitation skills, with experience presenting to government leadership.
• Experience using collaboration and project management tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, or similar platforms.

Qualifications

• Nice To Have:
• Experience leading BA teams on VA healthcare modernization programs (VistA, CPRS).
• Familiarity with VA’s VIP (Veteran-focused Integration Process) development and release framework.
• Human-centered design or UX certification (e.g., NN/g UX Certification, IDEO/Design Thinking, LUMA Institute).
• Knowledge of Section 508 accessibility standards and the VA Design System / USWDS.
• Knowledge of healthcare interoperability standards including HL7 and FHIR.
• Familiarity with software development lifecycle (SDLC), DevSecOps, and cloud modernization environments.
• Certifications such as CBAP, PMI-PBA, Certified Scrum Master (CSM), SAFe Agilist, or equivalent.
• Experience supporting federal government programs and regulated environments.

Benefits

LTS fosters a collaborative and growth-oriented environment where employees can make meaningful contributions while advancing their careers supporting critical federal healthcare missions.

Pay

Pay Range: $117,400 - $132,200 USD