Lead Frontline Homeless Shelter Staff

Job Summary

This position is responsible for assisting with the management and operation of the House of Charity services.

Job Duties/Responsibilities

• Maintains safety and security by monitoring all general access areas.
• Responds to and resolves resident complaints.
• Trains new OAs on the different responsibilities of swing and overnight shift.
• Oversees the Respite Program on designated days or evenings.
• Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
• Ensures process review and process improvement to ensure the best quality of care for patrons.
• Acts as a liaison with the Catholic Charities Security Team to maintain best practices of safety and security at HOC.
• Tracks and ensures a standard level of safety training for all Operations Assistants is maintained.
• Makes appropriate referrals to relevant social services through regular interactions with clients.
• Aids case management staff in the coordination of services to residents.
• Ensures shelter data is up to date, accurate, and complete monthly.
• Sends data verification to funders as necessary.
• Performs periodic walks throughout the facility to detect hazards.
• Manages all building operations in the absence of other staff as assigned.
• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems.
• Debriefs Operations Assistants on their crisis response to ensure safe practices were followed.
• Participates on the HOC Continuous Quality Improvement (CQI) Team.
• Coordinates regular Operations Assistant check-ins.