Lead Front Desk Coordinator

Overview

The Lead Front Desk Coordinator manages the daily operations of the outpatient access center, tracking and processing calls, facsimiles, and emails for patient scheduling and registration. They provide support, leadership, and subject matter expertise to the team, intervene on challenging admission issues, and mentor new staff members.

Success Profile

A successful Lead Front Desk Coordinator should have 2-4 years of related experience, preferably as a Patient Service Coordinator or a comparable Customer Service role. Prior managerial or supervisory experience is preferred. Key skills include excellent customer service, communication, organizational, time management, and interpersonal skills; attention to detail; proficiency in Microsoft Office applications; and the ability to adapt to change and support new policies and procedures.

Rewards

Responsibilities include leading a team, managing daily tasks, coordinating patient registration, and ensuring adherence to policies and procedures. The role offers opportunities for growth and development, as well as the chance to make a significant impact on patient care.

Connect

Fresenius Medical Care is an equal opportunity employer committed to fostering a diverse and inclusive workplace. The company values compassion, problem-solving, leadership, and detail-oriented individuals who can thrive in a dynamic healthcare environment.