Lead Front Desk Agent

Hourly Rate: $35.71

About the role

As a Lead Guest Services Associate at Marriott Vacations Worldwide (MVW), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories in a supportive, friendly, and beautiful work environment.

Responsibilities

• Check Owners/guests into their villas for their stay, and review property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests; contact other departments to help resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assist management with training new associates or hourly duties as needed.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive pay
• Medical, dental, and vision coverage
• 401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Free on-site employee parking
• Complimentary soft drinks, coffee, and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounts to onsite food outlets
• Discounted theme park tickets and rental cars
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

*Benefit eligibility will vary by position.