Lead Fleet Maintenance Technician

Overview

Fleet Maintenance Technicians are responsible for maintaining and repairing transportation delivery equipment used for the delivery and unloading of merchandise at Chick‑fil‑A restaurants. The Lead Fleet Maintenance Technician services a broad array of equipment—including heavy‑duty tractors, refrigeration units, insulated trailers, and hydraulic liftgates—in a safe, orderly, and timely fashion to maximize equipment availability for delivery. This role also includes completing maintenance and repairs to transportation equipment air‑conditioning and refrigeration units, providing guidance to Fleet Maintenance Technicians and other personnel, and reporting directly to the Fleet Manager – Fleet Maintenance.

About Chick‑fil‑A Supply

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Perform preventative and corrective maintenance in accordance with manufacturer specifications, fleet management policies, work order instructions, and safety, quality, and compliance requirements.
• Develop strategies and plans to align available resources and external service providers with the needs of Transportation Operations to maximize the availability of safe and reliable equipment.
• Plan and dispatch daily, weekly, and monthly maintenance activities, coordinating services from external vendors.
• Maintain parts inventory and conduct monthly inventory to accurately account for all parts spend.
• Plan equipment moves for maintenance to maximize uptime availability for the transportation team.
• Proactively communicate with Transportation Operations / DC Operations about maintenance issues that could disrupt delivery service.
• Support off‑shift critical work and emergency repairs.
• Complete thorough documentation and close out work orders in the Fleet Maintenance Management System.
• Diagnose complex mechanical and electrical problems, utilizing technology/software where applicable.
• Perform complex mechanical and electrical inspections and repairs with minimal supervision.
• Inspect and maintain vehicle supplies and equipment.
• Identify root causes for defects and perform repairs accordingly.
• Repair delivery equipment, tractors, trailers, bobtails, passenger vehicles, and any equipment used for delivery and unloading of restaurant merchandise.
• Use hand tools (screwdrivers, pliers, wrenches, pressure gauges, precision instruments) and power tools (pneumatic wrenches, lathes, welding equipment, drill press, jacks, hoists).
• Raise trucks and heavy parts or equipment using hydraulic jacks or hoists.
• Immediately communicate problems with Supervisor or Manager.
• Obey traffic laws and follow established traffic and transportation procedures; adhere to Federal Motor Carrier Guidelines.
• May be required to operate a company vehicle to repair equipment as part of a roadside service call.
• Maintain a clean and organized work area and work safely according to company policies and federal, state, and local regulations.
• Train other employees and act as a mentor.
• Other duties as assigned.

Required Qualifications

• EPA 608 & EPA 609 Certification.
• Proficiency in diagnostics and repair of air and hydraulic brake systems.
• Proficiency in diagnostics and repair of diesel engines.
• Proficiency in diagnostics and repair of refrigeration unit systems and subsystems.
• Proficiency in diagnostics and repair of hydraulic liftgates.
• Ability to troubleshoot and repair mechanical and electrical problems.
• Ability and willingness to oversee and inspect the work of colleagues, including communicating required corrections.
• Valid driver’s license to operate applicable company vehicles.
• Physical ability to walk extensively, stand 8‑10 hours, lift 30‑60 lb repeatedly (up to 100 lb occasionally), and push or pull up to 300 lb.
• Capability to work autonomously and in a mobile fashion to support transportation operations.
• Willingness to work nights, weekends, and shifts; be on call for fleet‑related breakdowns; and provide or acquire own tools.
• Proficient communication in English (reading, writing, speaking) for following verbal instructions, completing documentation, and interpreting company communications.

Preferred Qualifications

• ASE Certifications or willingness to acquire them.
• Willingness to acquire CDL.
• Prior experience using a Fleet Maintenance Management System.
• Prior experience with Microsoft Office programs.
• Prior experience supervising and coaching others regarding work quality and safety.
• Material handling equipment experience (e.g., forklift) is a plus.
• Demonstrated knowledge and experience with welding.

Benefits

• Free meals, snacks, and drinks during the workday.
• Generous Paid Time Off: accrue up to 3 weeks of PTO in the first year with immediate access to 40 hours upon hire.
• Wellness: 16 hours per year.
• Holidays: 7 days per year plus 1 floating holiday.
• Health insurance options, including a no‑premium option for individuals and families.
• 401(k) with 5 % match for eligible employees.
• Education Investment Plan: up to $45,000 lifetime benefit for continued education of eligible team members.
• Additional benefits supporting emotional, social, physical, financial, and spiritual well‑being.

Additional Information

• Travel Requirements: 15 %.
• Required Years of Experience: 4.
• Required Level of Education: High School Diploma or GED.
• Preferred Level of Education: High School Diploma.
• Relocation Assistance: Provided.