Lead Fire Panel Field Service Technician

About the role

As a Lead Advanced Field Service Technician at Honeywell, you will provide advanced technical support within the Industrial Automation unit, troubleshoot complex issues, and drive customer satisfaction. You will report directly to the Sr Field Supervisor and work out of the Columbia, SC location on a hybrid schedule, impacting the efficiency, productivity, and safety of customers’ operations through exceptional technical support and service.

Responsibilities

• Provide technical guidance and support
• Ensure efficient and effective service delivery
• Deliver technical expertise and support for complex issues, both remotely and on-site
• Collaborate with cross-functional teams to develop and implement solutions for customer needs
• Conduct training sessions for customers
• Stay updated with industry trends and advancements and provide recommendations for improvement
• Ensure compliance with company policies, procedures, and regulatory requirements

Qualifications

• Minimum of 5 years of proven experience in field service engineering, with a focus on complex technical solutions
• Strong technical knowledge and expertise in relevant technologies related to advanced field service
• Excellent leadership and team management skills to guide and support the field service team effectively
• Ability to manage and prioritize multiple projects and tasks efficiently
• Experience driving process improvements and implementing best practices in field service operations

We value

• Bachelor’s degree in Engineering or a related field; NICET certification
• Strong leadership and mentoring skills
• Ability to work independently and make sound decisions
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Strong problem-solving and analytical abilities

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. Serving the building, industrial, and process sectors, Honeywell combines the deep domain expertise of more than 50,000 employees with decades of data from its global installed base to lead the industrial sector’s transition from automation to autonomy.

The Business Unit

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure facilities are safe, energy efficient, sustainable, and productive. BA offerings include advanced software for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. In 2022, BA generated $6B in revenues with approximately 18,000 employees worldwide.