Lead Field Service Technician

About the role

Pengate Handling Systems is seeking a Lead Service Technician to join our service team. The Lead Technician will lead, coach, and support a team of technicians, ensuring timely and high-quality service to our customers while promoting a safety-first culture.

Responsibilities

• Lead, coach, and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations.
• Monitor team performance, ensure productivity, profitability, and customer satisfaction goals are met.
• Conduct and coordinate service work including troubleshooting, scheduled maintenance, inspections, and mechanical/electrical repairs.
• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures.
• Analyze daily operational needs and assign resources accordingly to meet customer expectations.
• Partner with Field Service Managers to implement best practices and continuous improvements.
• Facilitate team meetings and training opportunities for both technical and leadership development.
• Serve as the communication link between technicians, customers, and internal departments.
• Troubleshoot electro-mechanical issues using hand tools, diagnostic devices, and manufacturer guidelines.
• Perform complex repairs and system adjustments on forklifts and conveyor systems (belt tracking, gearboxes, etc.).
• Maintain accurate service records and work with company software for reporting and scheduling.
• Provide recommendations for parts replacements and handle ordering as needed.
• Promote and implement Raymond’s best-in-class service model in daily operations.

Requirements

• Minimum 3 years of hands-on experience in mechanical, electrical, and hydraulic systems; conveyor experience highly preferred.
• High school diploma or equivalent required; technical/vocational training is a plus.
• Strong leadership and mentoring skills; ability to guide team members through challenges and new procedures.
• Advanced troubleshooting skills with material handling equipment, conveyors, and components.
• Familiarity with Microsoft Office Suite, CRM tools, and mobile service apps.
• Excellent verbal and written communication skills.
• A strong sense of urgency and attention to detail.
• Ability to lift/move up to 150 lbs with assistance.
• Comfortable working at extended heights (ladders, scissor lifts).
• Valid driver’s license and ability to pass company certification exams.
• Willingness to work overtime and be on-call as needed to meet customer needs.

Benefits

• Generous PTO and 8 company holidays
• Defined career progression
• Boot and tool reimbursement
• Company vehicle that goes home with you
• Medical/dental/vision insurance – company-paid basic coverage
• 401(k) with company match
• Paid training and tuition reimbursement