Lead Field Service Technician

Responsibilities

• Lead and perform installation, maintenance, and repair of building fire systems and related equipment.
• Provide technical guidance and mentorship to junior field service technicians to enhance team performance.
• Diagnose and resolve complex technical issues on-site to ensure minimal downtime for customers.
• Collaborate with project managers and engineering teams to ensure smooth execution of service projects.
• Maintain accurate service records and ensure compliance with company policies and safety standards.

Qualifications

• Extensive experience in field service roles, particularly with building fire systems or related systems, demonstrating strong technical troubleshooting and repair skills.
• In-depth knowledge of building fire systems equipment, controls, and sensors.
• Proficiency with diagnostic tools and software applications relevant to field service operations.
• Ability to lead and mentor a team of technicians, managing priorities and ensuring high-quality service delivery.
• Familiarity with safety standards and compliance requirements in field service environments.
• Associate degree or technical certification in Electrical, Mechanical, or related technical field.
• Minimum of 1 year of experience in field service within building fire systems.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Experience with Honeywell Building Fire Systems and software is highly desirable.
• Good organizational skills and the ability to manage multiple service calls and projects efficiently.
• Nicet I or Nicet II Certification preferred.

About the Role

The position is based in Milwaukee, WI and operates on a remote work schedule. The Lead Field Service Technician will have a significant impact on operational efficiency and customer satisfaction by delivering expert technical service and support for Honeywell Fire System products and solutions. The role requires a leader who can maintain system reliability and optimize fire systems performance for clients.