Lead, Enterprise Account SE - Telecommunications

About the role

The Lead Account SE – TMT, Telco & Media is a senior-level Solution Engineering role focused on driving Salesforce's presence across telecommunications, media, and entertainment companies.

Responsibilities

• Lead end-to-end pre-sales activities including discovery, solution design, and executive-level demonstrations for Telco & Media accounts
• Architect and hands-on build comprehensive, AI-powered Salesforce solutions tailored to TMT industry challenges
• Partner closely with Account Executives to drive pipeline and close strategic deals across the Telco & Media ecosystem
• Collaborate with partners and System Integrators (SIs) to deliver integrated solutions leveraging Agentforce, Data Cloud 360, and Salesforce's broader AI portfolio
• Serve as a trusted advisor for C-level client contacts, driving consensus on multi-product technology solutions
• Solve ambiguous and sophisticated business problems through research, assessment, and innovative ideation — defining the problem, the opportunity, and the recommended path forward
• Deliver executive-level software demonstrations, rapid prototypes, and future-state customer journey strategies that bring connected experiences to life
• Orchestrate and lead cross-functional solution teams aligned to opportunity strategy
• Drive customer value realization and consumption across accounts
• Participate in all relevant product, sales, and procedural training and certifications

Requirements

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• 8+ years of experience in Solution Engineering or Pre-Sales
• Deep Telco & Media (TMT) industry knowledge
• Hands-on technical builder experience across Agentforce, Data Cloud 360, and AI solutions
• Strong oral, written, presentation, and interpersonal communication skills
• Able to operate effectively at both executive and technical levels
• Able to work as part of a team to solve technical problems in complex, matrixed environments

Preferred Qualifications

• Previous experience as a Solution or Sales Engineer in the Telco, Media, or Entertainment industry
• Familiarity with partner and SI ecosystems within the TMT vertical
• Any additional qualifications as specified in the job description