Lead Driver Shrewsbury MA

Responsibilities

• Perform vehicle inspection before and after routes, reporting any vehicle issues to Last Mile Ops Manager.
• Review daily shipments to ensure product/package count matches customer order paperwork before departure.
• Load and organize product into vehicle, utilizing straps to eliminate damage or breaking of product during travel.
• Unload product at the customer location in a timely and safe manner.
• Adhere to all rules and laws of driving to maintain a safe and healthy work environment.
• Keep accurate records of deliveries, customer authorizations and payment, and ensure all documentation is submitted to the proper personnel at the end of each day.
• Resolve delivery-related issues on the spot, while proactively communicating potential issues to branch leadership.
• Follow the pre-planned route accurately and without deviation from set course unless discussed with management.
• Immediately report any accidents or vehicle issues to the Last Mile Ops Manager.
• Maintain a professional image and demeanor at all times.
• Demonstrate a commitment to our customers and build effective customer relationships.
• Perform other duties as determined by branch leadership on an as-needed basis.

Lead Driver Responsibilities

• Be a role model that will foster a healthy and positive work environment.
• Provide back-up coverage when Last Mile Ops Manager is out of the office.
• Printing, organizing and assignment of loading manifests, invoices and pertinent customer delivery information to our route drivers.
• Monitor and manage the daily workload.
• Provide training and development periodically riding along with drivers.
• Provide feedback to both the driver and Last Mile Ops Manager, to assist with performance management.
• Communicate and collaborate with other members of the management team or different departments both verbally and written.
• Work with other Distribution Centers to cross-train and develop Best Practices.
• Familiarity and efficiency with various computer software packages: Microsoft Office products (Word, Excel and PowerPoint), Payroll/Time and Attendance software, dynamic routing software, etc.
• Perform other duties as determined by branch leadership on an as-needed basis.

Qualifications

• A high school diploma or equivalent preferred.
• Previous experience driving commercial vehicles of various sizes (CDL not required).
• Prior experience in a lead, trainer, or mentoring role is preferred.
• Valid driver's license with the ability to obtain and maintain a DOT Medical Certificate.
• Must be at least 21 years of age with an acceptable driving record.
• Strong customer service, communication, and relationship-building skills.
• Excellent time management, organizational, and problem-solving abilities.
• Ability to read maps, follow delivery routes, and utilize GPS navigation.
• Proficiency with Microsoft Office and the ability to learn routing, payroll/timekeeping, and other operational software.
• Dependable, safety-focused, and able to work independently while collaborating effectively with leadership and team members.
• Ability to successfully pass pre-employment screenings.