Lead Donor Center Technician

About the role

Join an international team at Grifols, a global healthcare company that has been improving health and well‑being since 1909. Grifols leads in plasma‑derived medicines and transfusion medicine, developing, producing, and marketing innovative medicines, solutions, and services in more than 110 countries and regions.

Responsibilities

• Conduct pre‑donation medical screening in accordance with established guidelines.
• Determine hematocrit (HCT) and protein via finger stick using the hematastat and refractometer.
• Promote customer satisfaction through appropriate interaction and responsiveness to donor needs.
• Assess donor suitability and engage in set‑up, monitoring, and disconnect procedures of the plasmapheresis machine and donors.
• Provide appropriate feedback to ineligible donor candidates.
• Ensure all donor screening information is complete and accurate prior to donation.
• Maintain donor confidentiality.
• Effectively communicate donor medical information to medical staff.
• Establish and maintain donor files in an organized and efficient manner.
• Maintain accurate and thorough documentation of necessary records.
• Assist in maintaining a clean, organized, and efficient work area, including supplies needed for job duties.
• Dispose of all contaminated disposable equipment.
• Build rapport with donors to ensure overall customer satisfaction and support long‑term donation.
• Perform general administrative duties, including greeting donors, answering phones, and assisting center management as needed.
• Learn and comply with all state and federal regulations, FDA‑approved SOP Manual, OSHA, CLIA, cGMP, and internal company procedures.
• Maintain proper sanitation and cleaning of equipment and work areas between donors.
• Cross‑train and work in other areas to ensure efficient center operations.

Requirements

• High school diploma or GED; obtain required state licensures or certifications where applicable.
• Typically requires 2 years of related experience.
• Occupational demands:
  • Work performed in a plasma center with exposure to biological fluids and potential infectious organisms.
  • Exposure to electrical office and laboratory equipment and extreme cold below 32 °F in plasma freezer.
  • Use of personal protective equipment (protective eyewear, garments, gloves, cold gear).
  • Work involves sitting or standing for entire shift, bending, twisting neck and waist 1–2 hours per day.
  • Frequent hand movements; precise coordinated finger, hand, and wrist motions.
  • Occasional squatting, crouching, or sitting on heels; light lifting of 15 lb (maximum 50 lb); reaching below shoulder height.
  • Hearing acuity essential; color perception and vision correctable to 20/30 (one eye) and 20/100 (other eye).
  • Ability to comprehend and follow oral and written instructions; relate sensitive information to diverse groups.
  • Perform a wide range of complex tasks under variable demands with little predictability.

Pay

Estimated pay for the Lead Donor Center Technician role in Bristol, VA is $17.01–$21.74 per hour. The position is also eligible to participate in up to 4 % of the company bonus pool.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Paid time off (PTO) and paid holidays
• Up to 5 % 401(k) match
• Tuition reimbursement