Lead Dispensary Associate
The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, the company is positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets. Canopy USA, LLC covers key market segments including flower, vape, concentrates, edibles, beverages, and retail through The Botanist, with an emphasis on the Midwestern and Northeastern U.S. markets.
About the role
The Lead Dispensary Associate is responsible for all Dispensary Associate duties, including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management, and interacting with local service providers. The role includes cross-training in order fulfillment activities such as preparing orders, entering product information, calling patients with product requests, and admitting patients when the Security Guard is otherwise occupied.
Responsibilities
- Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
- Maintains member records in compliance with State law and Company policy
- Answers questions about the law and the Company from members and others
- Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
- Assists the Dispensary Manager with inventory and cash management, daily and weekly
- Maintains a clean, safe, welcoming environment inside and outside the facility
- Other duties may be assigned by the Dispensary Manager according to Company needs
Requirements
- High school diploma or equivalent
- 2 years post-secondary education in a related field preferred
- 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
- State mandated background check
- Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
- Familiarity with history and varieties of medical marijuana preferred but not required
Skills
- Outstanding phone and in-person customer service skills
- Ability to thrive in a fast-paced environment and stay even keeled in periods of stress
- Demonstrated proactivity, flexibility, adaptability, and multi-tasking
- Ability to maintain confidentiality and ethical conduct
- Skill in accurate cash management and inventory control
- Strong written and oral interpersonal communication skills
- Ability to effectively plan and prioritize
- Attention to detail
- Ability to work effectively as part of a team
- Absolute reliability and honesty
Benefits
- Full suite of medical, dental, and vision insurance
- Paid parental leave
- 401(k)
- Paid Time Off
- Short Term and Long-Term Disability
- Employee Assistance Program
- Employee life insurance and supplemental life
- Spouse and child life and ADD&D
- Pet insurance
- FSA and HSA available
*Based on eligibility.
Pay
$18.50-$19/hr.
Schedule
5, 8-hour shifts. Night and weekend availability required.
**Subject to change as business needs.
Work Environment And Physical Demands
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.
- Must be able to work quickly but efficiently, while maintaining the integrity of the product
- Light to moderate lifting of up to 50 lbs; heavier weights with assistance
- Must be able to stand for prolonged periods of time
- Must adhere to facility general hygiene requirements
- Capacity to stay focused on the task at hand