Lead Digital Product Manager - Workplace Tech IM, Voice, and Video

About This Role

If you're already a trusted product leader, the most interesting opportunities often aren't the ones you're actively searching for. Within Wells Fargo, the Workplace Technology organization is redefining how modern collaboration and communication platforms enable productivity at enterprise scale. We're looking for a Lead Digital Product Manager to step into a highly visible role as the Workplace Communications & Collaboration Product Lead, shaping how tens of thousands of employees connect, communicate, and get work done every day. This is a rare opportunity to operate as the single, accountable product voice for enterprise communications and productivity experiences spanning Voice, Instant Messaging, Video, and M365 collaboration tools (including Teams and adjacent productivity platforms).

Responsibilities

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Act as key participant in large-scale planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
• Potentially lead projects, teams or serve as a peer mentor

Requirements

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Microsoft Teams & Voice platform expertise - Strong experience with Microsoft Teams, including meetings, conferencing, Teams Phone, and integration with enterprise voice solutions
• Voice, IP Telephony & Trader Voice experience (5+ years) - Experience managing or designing Voice/Conferencing solutions, IP Telephony, and Trader Voice systems in complex, high-availability environments
• Microsoft 365 & collaboration integration knowledge - Deep understanding of how Teams integrates with SharePoint, OneDrive, Outlook/Exchange, Planner, Loop, and OneNote
• Security, identity, and compliance awareness - Working knowledge of Entra ID (Azure AD), voice security controls, guest access, information protection, retention, and regulatory requirements impacting communications platforms
• Trader Voice, IP Telephony & Voice engineering experience (5+ years) - 5+ years designing and managing Trader Voice systems, IP Telephony, and Voice/Conferencing solutions supporting low-latency, high-availability, and mission-critical trading operations
• Capital markets collaboration & workflow understanding - Strong knowledge of how voice, chat, and collaboration tools support trading, sales, research, and operations workflows, including multi-line communications and escalation scenarios

Qualifications

• Required Qualifications
• Desired Qualifications

Job Expectations and Core Values

• Be Humble
• Work Transparently
• Take Ownership
• Learn More
• Show Gratitude

Hybrid Work Schedule

There is a Hybrid Work Schedule with 3 days a week in office.

Posting End Date

16 Jul 2026

Job Posting May Come Down Early Due to Volume of Applicants

Wells Fargo is an Equal Opportunity Employer

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Third-Party Recordings Prohibited

Unless authorized by Wells Fargo, third-party recordings are prohibited during the application or interview process.