Lead Digital Product Manager - Workplace Tech IM, Voice, and Video

About This Role

If you're already a trusted product leader, the most interesting opportunities often aren't the ones you're actively searching for. Within Wells Fargo, the Workplace Technology organization is redefining how modern collaboration and communication platforms enable productivity at enterprise scale. We're looking for a Lead Digital Product Manager to step into a highly visible role as the Workplace Communications & Collaboration Product Lead, shaping how tens of thousands of employees connect, communicate, and get work done every day.

This is a rare opportunity to operate as the single, accountable product voice for enterprise communications and productivity experiences—spanning Voice, Instant Messaging, Video, and M365 collaboration tools (including Teams and adjacent productivity platforms). You will partner directly with senior technology and business leaders to translate workforce needs into clear product strategy, disciplined investment decisions, and cohesive, intuitive user experiences.

You won't just influence a roadmap—you'll own the "why" and the "what" across a broad portfolio that includes enterprise voice services, unified communications, messaging and meeting platforms, M365 productivity tools, regulated communications capabilities, and emerging AI-enabled collaboration experiences. You'll ensure these platforms are not only technically sound, but adopted, valued, and continuously evolving to meet the needs of a dynamic workforce.

The work sits at the intersection of employee experience, enterprise productivity, and technology strategy. You'll serve as a trusted advisor to leadership, ensuring investments in collaboration and communication technologies are aligned to business priorities, secure and compliant by design, resilient at scale, and measurable in terms of productivity and experience outcomes. Success in this role isn't just delivery—it's driving clarity, alignment, adoption, and measurable value across a complex ecosystem of platforms and stakeholders.

You will collaborate closely across engineering, operations, security, risk, compliance, and support teams to deliver seamless and scalable communication experiences. If you're energized by influencing at scale, shaping the future of work, and driving meaningful improvements in how employees communicate and collaborate, this role offers the kind of scope, visibility, and impact that doesn't come around often—especially for leaders who are already excelling in their current roles.

Required Qualifications

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Microsoft Teams & Voice platform expertise—Strong experience with Microsoft Teams, including meetings, conferencing, Teams Phone, and integration with enterprise voice solutions
• VoIP Telephony & Trader Voice experience (5+ years)—Experience managing or designing Voice/Conferencing solutions, IP Telephony, and Trader Voice systems in complex, high-availability environments
• Microsoft 365 & collaboration integration knowledge—Deep understanding of how Teams integrates with SharePoint, OneDrive, Outlook/Exchange, Planner, Loop, and OneNote
• Security, identity, and compliance awareness—Working knowledge of Entra ID (Azure AD), voice security controls, guest access, information protection, retention, and regulatory requirements impacting communications platforms
• Trader Voice, IP Telephony & Voice engineering experience (5+ years)—5+ years designing and managing Trader Voice systems, IP Telephony, and Voice/Conferencing solutions supporting low-latency, high-availability, and mission-critical trading operations
• Capital markets collaboration & workflow understanding—Strong knowledge of how voice, chat, and collaboration tools support trading, sales, research, and operations workflows, including multi-line communications and escalation scenarios

Desired Qualifications

Not specified

Job Expectations and Core Values

• Be Humble: You're smart yet always interested in learning from others.
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers.
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.

Hybrid Work Schedule

There is a Hybrid Work Schedule with 3 days a week in office.

Job Expectations and Core Values

• Be Humble: You're smart yet always interested in learning from others.
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers.
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.

Posting End Date

16 Jul 2026

Job Posting May Come Down Early Due to Volume of Applicants

Applicants may be considered for this role before the posting ends.

Wells Fargo Recruitment and Hiring Requirements

Third-party recordings are prohibited unless authorized by Wells Fargo. Applicants with disabilities are encouraged to request accommodations in the recruitment process by contacting Accessibility@wellsfargo.com. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Applicants with disabilities are encouraged to request reasonable accommodations in the recruitment process by contacting Accessibility@wellsfargo.com. Please note that only those individuals who qualify under the U.S. Duty to Provide Reasonable Accommodations will receive accommodations to participate in the selection process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements

Third-party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-543350-2