Lead Digital Operations Analyst

About the role

A leading healthcare organization serving millions of patients is looking for a Lead Digital Operations Analyst to help drive high-impact digital initiatives, website enhancements, process improvements, and digital transformation efforts across its customer-facing platforms. This is a highly visible role that will partner closely with digital leadership, marketing, IT, and business stakeholders to improve operational efficiency, optimize digital experiences, and support several key strategic initiatives.

Responsibilities

• Drive high-impact digital initiatives and website enhancements
• Support digital transformation efforts across customer-facing platforms
• Gather and document requirements from stakeholders
• Translate business needs into user stories, acceptance criteria, and actionable project plans
• Collaborate with technical and non-technical teams to deliver digital solutions
• Support websites, CMS platforms, digital products, or customer-facing digital experiences

Requirements

• 5+ years of Digital Operations, Business Analysis, Digital Product, or Web Project experience
• Strong requirements gathering, documentation, and stakeholder management skills
• Ability to translate business needs into user stories, acceptance criteria, and actionable project plans
• Experience working with both technical and non-technical teams
• Experience supporting websites, CMS platforms, digital products, or customer-facing digital experiences
• Comfortable operating in a fast-paced, evolving environment

Qualifications

• Experience with Drupal, Sitecore, Adobe Experience Manager, or similar CMS platforms
• Familiarity with Agile/Scrum methodologies
• Proficiency with digital analytics tools (Google Analytics, Adobe Analytics)
• Experience with website optimization, accessibility, personalization, and UX initiatives
• Background in healthcare, financial services, retail, or other highly matrixed organizations

Benefits

• Overall competitive base salary
• Paid time off
• Healthcare benefits
• Direct interaction with senior digital leadership
• Opportunity to influence large-scale digital strategy and operations
• Support a major consumer-facing digital rebranding initiative and additional projects on the roadmap
• Join a collaborative team focused on innovation, process improvement, and delivering exceptional digital experiences

Location: Hybrid, Long Island, NY (onsite Mondays in New Hyde Park)