Lead, Digital Agility Coach - 90413574 - Remote

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.

About the role

The Lead, Digital Agility Coach is a Mid-level Agile coach who supports and facilitates their Lean-Agile team events and processes that deliver value. They train and coach Agile team members in Scrum, Kanban, and quality practices. The Lead Digital Agility Coach guides teams through planning, execution, review, and reflection on their work. They also collaborate across Agile Teams to enhance value delivery flow efficiency. As servant leaders, the Lead Digital Agility Coach prioritizes the needs of their team members and ensures alignment with Amtrak values and goals. They mentor teammates to cultivate a continuous learning mindset and guide their team members to seek solutions independently.

Responsibilities

• Facilitate Scrum or Kanban team events and ensure adherence to Lean-Agile principles and SAFe practices.
• Coach teams, Product Owners, and stakeholders to improve Lean-Agile maturity and value delivery success patterns.
• Develop and execute team coaching plans tailored to maturity assessments and organizational goals.
• Administer and facilitate AgilityHealth TeamHealth assessments, analyze results, and guide teams through improvement actions.
• Facilitate impediment removal and manage to enable predictable value delivery.
• Promote collaboration and transparency across teams and ARTs.
• Contribute to the Lean-Agile Community of Practice by sharing leading practices and fostering continuous learning.
• Drive relentless improvement through Inspect & Adapt workshops and feedback loops.
• Facilitate Scrum or Kanban events at both team and program levels, ensuring strong alignment to Lean-Agile principles and SAFe best practices.
• Provide advanced coaching to teams, Product Owners, Scrum Masters, and stakeholders to elevate Lean-Agile maturity and enhance value delivery patterns.
• Develop and execute comprehensive coaching plans tailored to maturity assessments, organizational goals, and cross-team optimization needs.
• Lead administration, analysis, and interpretation of AgilityInsights TeamHealth assessments, and drive adoption of improvement actions across teams or ARTs.
• Proactively identify, manage, and facilitate removal of impediments and cross-team dependencies to support predictable value delivery.
• Champion collaboration and transparency across teams, ARTs, and value streams; influence alignment among leaders and stakeholders.
• Contribute thought leadership to the Lean-Agile Community of Practice and mentor less-experienced Agile practitioners.
• Lead continuous improvement processes, including designing and facilitating retrospectives, Inspect & Adapt workshops, and systemic feedback loops that address root causes.

Requirements

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 6 years of relevant work experience.
• Expert in Jira Software, Confluence, FigJam, Jira Align, AgilityInsights.
• Latest SAFe Scrum Master Certification (Required).
• Microsoft Office 365 Knowledge, Skills, And Abilities.
• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 5 years of relevant work experience.
• AgilityInsights Facilitator (AIF) Certification.

Pay

The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts

Relocation is not offered for this role. Travel may be required up to 25%.