Lead Development Rep (Bay Area)

About the role

Responsible for driving customer engagement through various channels including voice, email, chat, and social media. Manage interactions to enhance customer satisfaction and support business goals.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media inquiries in a timely manner.
• Utilize CRM tools to manage customer interactions and track performance metrics.
• Resolve customer issues and provide solutions using product knowledge and problem-solving skills.
• Collaborate with cross-functional teams to improve customer service processes and outcomes.
• Contribute to team training and development programs.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in CRM software and customer relationship management techniques.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Experience with customer-facing technologies such as IVR systems, chatbots, and social media platforms.
• Knowledge of industry best practices and trends in customer service.
• Excellent problem-solving and analytical skills.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• CRM proficiency
• Interpersonal skills

Benefits

Competitive compensation package, comprehensive health insurance, flexible work schedule, professional development opportunities, and more.

Pay

$40,000 - $50,000 annually based on experience and qualifications.

Schedule

Flexible work schedule with options for remote and hybrid work arrangements.